Key Account Manager

Reliance Home Comfort; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Key Account Manager to join their dynamic team. This role offers the chance to thrive in a supportive environment, where you'll collaborate with a knowledgeable team focused on customer care and achieving portfolio targets. As a Key Account Manager, you will present tailored solutions to clients, manage complex accounts, and contribute to strategic territory expansion. With a commitment to growth and development, you'll enjoy competitive compensation tied to your success, alongside a comprehensive benefits plan and opportunities for career advancement. If you're ambitious and ready to make a significant impact, this role is for you!

Benefits

Career Advancement Opportunities

Competitive Base Pay

Comprehensive Benefits Plan

Annual President’s Club Trip

Training and Development Programs

Diverse and Inclusive Culture

Qualifications

• 5+ years in sales with a proven track record in managing larger accounts.
• Strong team orientation with a drive to achieve sales and corporate goals.

Responsibilities

• Collaborate within a team focused on customer care and meeting portfolio targets.
• Present product proposals and customize solutions for customers.

Skills

Sales Management

Customer Relationship Management (CRM)

Communication Skills

Negotiation Skills

Leadership

Education

Postsecondary Education

Tools

CRM Software

Job description

By joining Reliance as a Key Account Manager you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Collaborate within a team focused on customer care and meeting portfolio targets.
• Present product proposals to customers and customize solutions to their needs.
• Provide accurate sales forecasts and develop annual strategies for territory expansion.
• Maintain CRM data throughout the sales cycle and manage relationships with existing clients.
• Conduct business reviews and participate in trade shows to promote Reliance’s services.
• Stay updated on market trends and competitor products.
• Work with Operations to ensure smooth installations and maintain high customer service standards.
• Work independently and as part of a sales team, completing other duties as required.

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs.
• A successful and knowledgeable team to be part of and learn from.
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential.
• A great benefits plan for you / your family.
• Career paths so you can advance in the company.
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination.
• And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team.

What do you bring?

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance.
• Postsecondary education or equivalent experience in property management or related fields.
• Minimum 5+ years in sales with a proven track record in managing larger, complex accounts; ideally in service sales.
• At least 2+ years in a key account manager role.
• Previous HVAC or industry experience preferred.
• Strong team orientation with a drive to achieve sales and corporate goals.
• Boardroom presence with strong communication and presentation skills.
• Strong negotiation and leadership capabilities.
• Daily contributions and updates to CRM regarding sales activities.

Why Reliance?
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.