Key Account Manager

Mitie; Kemptville; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading security solutions provider based in the UK is seeking a Key Account Manager to manage key client relationships and drive contract performance. You will shape customer satisfaction and business growth through strategic partnership and effective communication. Ideal candidates should have account management experience, strong leadership, and a customer-focused mindset. This full-time position offers an impactful career opportunity.

Qualifications

• Proven experience in account management, ideally in security or facilities management.
• In-depth knowledge of Health, Safety, Environment, and Quality systems.
• Effective time management skills and ability to prioritize under pressure.

Responsibilities

• Manage key client relationships and drive contract performance.
• Develop tailored solutions aligning with client needs.
• Accountable for sales pipeline and financial forecasts.

Skills

Leadership skills

Commercial acumen

Excellent communication

Quality and compliance

Customer-focused mindset

Job description

Key Account Manager - UK WideHours: Full-time, 40 hours per week

Join Mitie Security Systems and Make an Impact!Are you ready to take your career to the next level and play a crucial role in driving growth and delivering exceptional service for some of the UK's most important accounts? At Mitie Security Systems, we're looking for a dynamic Key Account Manager to join our Sales & Operations Management teams. In this role, you'll be the driving force behind customer satisfaction, ensuring service excellence and long-term business success.

Your Mission:As the Key Account Manager, you'll be at the heart of our business, responsible for managing key client relationships, driving contract performance, and maximizing growth opportunities. You'll work closely with Sales, Service Desk, and Project teams to deliver results that exceed expectations. Your efforts will ensure customer retention, contract longevity, and continuous financial improvement.

What You'll Be Doing:

-Be the face of Mitie for our key clients: Own the overall service delivery, meet contractual obligations, and build strong relationships through regular customer meetings and performance reviews.

-Strategic growth partner: Develop tailored solutions that align with the clients' future needs in fire and security, identifying opportunities for expansion and service line introductions.

-Drive performance and account development: Take accountability for the sales pipeline and financial forecasts, ensuring targets are achieved and "whitespace" opportunities are captured.

-Ensure compliance and quality: Uphold all legal, regulatory, and company standards while safeguarding the quality of service delivery.

-Build loyalty and resolve issues: Act as the main escalation point for service concerns, working closely with operational colleagues to find timely solutions that enhance customer satisfaction.

Why Join Us?At Mitie, we're committed to developing our people and delivering world-class solutions to our clients. As a Key Account Manager, you'll have the opportunity to make a tangible impact by shaping the future of our customer relationships and driving significant business growth. You'll work with some of the most talented professionals in the industry, and we'll support you every step of the way with development opportunities and career progression.

What We're Looking For:

-Proven leadership skills: You lead by example, inspiring those around you with your professionalism and dedication.

-Strong commercial acumen: Able to identify opportunities for growth and manage account profitability effectively.

-Excellent communication abilities: Confident in representing Mitie at both internal and external meetings, with the ability to build and maintain strong relationships.

-Commitment to quality and compliance: You're passionate about upholding high standards and managing risk to protect our brand.

-Customer-focused mindset: A champion for continuous improvement who always strives to add value.

Essential Skills & Experience:

-In-depth knowledge of Health, Safety, Environment, and Quality systems.

-Experience in account management, ideally within the security or facilities management industry.

-Effective time management skills and the ability to prioritize under pressure.

Ready to take on a new challenge?If you're passionate about customer service, business growth, and delivering exceptional results, we want to hear from you! Join us at Mitie and be part of a company that values integrity, collaboration, and making a real difference.

Apply now and shape the future of security solutions across the UK.