Key Account Manager

ROLZO; Canada; On-site; CAD 90,000 - 120,000; Full time

Job summary

ROLZO is a luxury mobility platform connecting travel professionals with premier services across 100+ countries. We seek a results-driven Key Account Manager to own strategic B2B relationships, drive new business, and grow revenue in a fast-paced, global tech environment.

You'll manage a portfolio of luxury travel clients, prospect new accounts, exceed revenue targets, and collaborate with Product, Operations, Marketing and Leadership to enhance the offering.

Qualifications

• 3+ years in B2B sales, business development or key account management.
• Experience selling luxury travel, hospitality, or premium services is desirable.
• Experience managing mid-market and enterprise clients.
• Willingness to travel regularly for client meetings and industry events.
• Experience using CRM platforms such as Salesforce, HubSpot or Pipedrive is an advantage.

Responsibilities

• Grow and expand an assigned portfolio of B2B clients.
• Identify, prospect and acquire new strategic accounts across luxury travel, hospitality, concierge, private aviation, events and corporate travel.
• Consistently achieve and exceed monthly, quarterly and annual revenue targets.
• Build and manage a healthy sales pipeline through proactive outbound prospecting, networking and referrals.
• Develop trusted relationships with decision-makers and senior stakeholders across client organisations.
• Deliver an outstanding client experience at every stage of the customer journey.
• Understand client objectives and recommend solutions that maximise the value of the ROLZO platform.
• Drive account growth through cross-selling, upselling and increasing client engagement.
• Champion the ROLZO brand within client organisations and throughout the luxury travel industry.
• Gather market intelligence and customer feedback to support product development, pricing and commercial strategy.
• Maintain accurate CRM records, sales forecasts and account plans.
• Collaborate closely with Sales, Operations, Client Services, Marketing and Leadership to ensure exceptional service delivery.
• Represent ROLZO at trade shows, networking events and client meetings.
• Travel regularly to develop new business and strengthen existing relationships.

Skills

Sales leadership

Negotiation

Strategic thinking

Communication

Time management

Independent worker

Cross-cultural

Tools

Salesforce

HubSpot

Pipedrive

Job description

KEY ACCOUNT MANAGER

ABOUT ROLZO

ROLZO is where the world’s most discerning travellers access high-end mobility anytime, anywhere. Our industry-leading platform combines cutting-edge technology with exceptional service, enabling travel advisors, concierge companies, luxury hotels, corporate travel teams and lifestyle professionals to seamlessly book airport transfers, hourly chauffeur services and VIP Meet & Greet experiences in more than 100 countries, 750 cities and 1,000 airports. Our mission is simple: deliver the world’s most trusted luxury mobility platform. We are driven by innovation, service excellence, quality, simplicity and efficiency, and we’re building a team that shares our ambition to redefine the travel experience.

We are seeking an experienced Key Account Manager to join our growing sales team. This role is responsible for developing and managing strategic B2B relationships while driving new business acquisition and revenue growth. You will own a portfolio of strategic accounts while identifying and acquiring new business opportunities across luxury travel, hospitality, corporate travel, concierge, private aviation, events and lifestyle sectors. Acting as a trusted advisor, you will help clients grow their businesses through the ROLZO platform while working closely with Product, Operations, Marketing and Leadership to continuously improve our offering. This is an exciting opportunity for a commercially driven individual who thrives in a fast-paced, entrepreneurial environment and wants to play a key role in scaling a global technology company.

WHAT YOU’LL DO

• Grow and expand an assigned portfolio of B2B clients.
• Identify, prospect and acquire new strategic accounts across luxury travel, hospitality, concierge, private aviation, events and corporate travel.
• Consistently achieve and exceed monthly, quarterly and annual revenue targets.
• Build and manage a healthy sales pipeline through proactive outbound prospecting, networking and referrals.
• Develop trusted relationships with decision-makers and senior stakeholders across client organisations.
• Deliver an outstanding client experience at every stage of the customer journey.
• Understand client objectives and recommend solutions that maximise the value of the ROLZO platform.
• Drive account growth through cross-selling, upselling and increasing client engagement.
• Champion the ROLZO brand within client organisations and throughout the luxury travel industry.
• Gather market intelligence and customer feedback to support product development, pricing and commercial strategy.
• Maintain accurate CRM records, sales forecasts and account plans.
• Collaborate closely with Sales, Operations, Client Services, Marketing and Leadership to ensure exceptional service delivery.
• Represent ROLZO at trade shows, networking events and client meetings.
• Travel regularly to develop new business and strengthen existing relationships.

WHO YOU ARE

Experience

• 3+ years’ experience in B2B sales, business development or key account management.
• Experience selling luxury services, travel, hospitality, or premium consumer services is highly desirable.
• Experience managing mid-market and enterprise clients.
• Demonstrated success in acquiring new business while growing existing accounts.
• Experience working across multiple countries, cultures and time zones.

Skills & Attributes

• A proven track record of consistently exceeding ambitious sales targets.
• Strong commercial acumen with excellent negotiation and closing skills.
• Entrepreneurial mindset with a passion for building long-term partnerships.
• Strategic thinker who understands complex client needs and translates them into commercial solutions.
• Exceptional communication and presentation skills, both written and verbal.
• Highly organised with excellent time management and prioritisation skills.
• Comfortable working independently while collaborating across international teams.
• Curious, proactive and resourceful with a strong sense of ownership.
• Passionate about delivering world-class client experiences.

Languages

• Fluency in English is required.
• Additional languages are highly desirable.

REQUIREMENTS

• 3+ years’ experience in B2B sales, account management or business development.
• Experience within luxury travel, hospitality, transportation, aviation or technology is preferred.
• Ability to manage multiple priorities and a diverse portfolio of clients.
• Willingness to travel regularly for client meetings and industry events.
• Experience using CRM platforms such as Salesforce, HubSpot or Pipedrive is an advantage.

WHAT WE OFFER

• Competitive salary plus uncapped performance-based commission.
• The opportunity to work with leading luxury travel brands across the world.
• A high-growth, entrepreneurial environment where your impact is visible.
• Career progression within an ambitious global technology company.
• International travel and attendance at industry events.
• The opportunity to help shape the future of luxury mobility.