Key Account Coordinator – Health & Wellness Supplements

Peak Performance Products Inc.; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

An established industry player in health and wellness is seeking a Key Account Coordinator to enhance their grocery accounts. This dynamic role involves managing key account orders, utilizing CRM systems, and collaborating with major grocery retailers. The ideal candidate will possess a strong customer-centric mindset, excellent communication skills, and experience with ERP systems. Join a passionate team dedicated to promoting health and wellness products, where your contributions will directly impact business growth and customer satisfaction. If you thrive in a fast-paced environment and have a passion for sales, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in customer service or sales environments.
• Proficiency in NetSuite or similar ERP systems for order management.

Responsibilities

• Process key account orders and handle customer inquiries efficiently.
• Manage GS1 listing processes and support regional trade shows.

Skills

Key Account Management

Customer Service

CRM Systems

Retail Operations

Communication Skills

Organizational Skills

Education

Secondary Education in Business

Tools

NetSuite

MS Office Suite

GS1

SPS EDI System

Job description

Key Account Coordinator – Health & Wellness Supplements

We are a leading health and wellness supplement distribution company looking for a Key Account Coordinator to manage and support our mass grocery accounts. The ideal candidate will have a strong background in key account management, CRM systems, and retail operations, with experience working with major grocery retailers.

Responsibilities

• Enter and process key account orders efficiently
• Handle routine customer inquiries, respond to emails, and follow up on customer requests
• Advise buyers and personnel on product availability, inventory levels, and sales tools
• Communicate with operations team on incoming and outbound shipments
• Manage the entire GS1 listing process (Create, upload, confirm listings)
• Manage the retailer portal item listing process (Create, upload, confirm listings)
• Assist in organizing and supporting regional trade shows and sales meetings

Required Experience & Skills

• 2 years of experience in a corporate customer service/sales environment.
• 1-2 years of experience using NetSuite, or a similar ERP, for order entry and customer service

Beneficial Experience & Skills

• Experience working with Loblaws AWF System, Sobeys (SPAL), Metro, Longo’s, Walmart, London Drugs, Whole Foods portals.
• Proficiency in GS1 (maintenance, uploading, registration, imaging)
• Experience with Loblaws and Sobeys reporting systems
• Familiarity with SPS EDI System for uploading invoices.

Education & Qualifications

• Secondary education, preferably in Business or a related field.
• Intermediate to advanced proficiency in MS Office Suite.
• Strong communication and interpersonal skills
• Excellent organizational skills
• Customer-centric mindset with strong customer service skills
• Proactive, energetic, and results-driven attitude with a passion for sales and business growth

If you are a highly motivated individual with a passion for the health and wellness industry and experience managing key retail accounts, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and Business Development

Industries

Wholesale Food and Beverage