Kettle Coordinator - Temporary

TSA The Salvation Army TSA; City of Langley; On-site; CAD 25,000 - 38,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation and sick time

RRSPs

Flexible work arrangements

Job summary

The Salvation Army in Canada is seeking a temporary Christmas Kettle Campaign Coordinator to oversee multiple kettle locations, manage volunteers, and maximize donations. You will ensure kettles are placed, secured, and staffed, while maintaining conduct aligned with the organization’s mission.

Responsibilities include training, logistics, donor inquiries, and collaboration with the Fundraising Coordinator.

Qualifications

• Willingness to support The Salvation Army mission in Canada and its implications for responsibilities.
• OH&S compliance with policies and procedures.
• Alternative education/experience may be considered.
• Education: Some high school coursework, completion of high school is an asset.
• Experience: Minimum 1 year in customer service; money handling is a plus; office administration experience; proficient in WORD and EXCEL.
• Valid Driver’s License and insurance; driver’s abstract may be reviewed.

Responsibilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset
• Ensure all Kettle donations are delivered to secure location at shift completion
• Communicate daily issues and supply deficiencies to Fundraising Coordinator
• Orient and remind volunteers regarding proper Kettle handling and duties as required
• Supervise, support and assign (as required) Kettle Volunteers throughout the Campaign
• Participate in the recruitment of new volunteers
• Visit locations during shift changes and intermittently
• Communicate daily with ATL partner for effective transition
• Respond to questions/queries from potential donors regarding SA ministries and programs
• Assist with the reception of full kettles at the end of the day
• Perform other work-related duties as assigned
• The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Skills

Interpersonal skills

Multi-tasking

Attention to detail

Customer service

Communication skills

Team player

Listening skills

Confidentiality

OH&S compliance

punctuality

Education

High school education

Tools

Word

Excel

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: The Christmas Kettle Campaign Coordinator work is focused on ensuring the smooth day-to-day operation of the Kettle Campaign, maximizing volunteers and donations and ensuring competent and compliant Kettle Coverage for all areas. The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. Kettle Coordinator position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area.

Zone locations include shopping malls, grocery stores and retail outlets.

Accountabilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset
• Ensure all Kettle donations are delivered to secure location at shift completion
• Communicate daily issues and supply deficiencies to Fundraising Coordinator
• Orient and remind volunteers regarding proper Kettle handling and duties as required
• Supervise, support and assign (as required) Kettle Volunteers throughout the Campaign
• Participate in the recruitment of new volunteers
• Visit locations during shift changes and intermittently
• Communicate daily with ATL partner for effective transition
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Assist with the reception of full kettles at the end of the day.
• Perform other work-related duties as assigned.
• The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

This is a temporary position. Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break. Flexibility in scheduling is required, as the hours may increase as per operational requirements. Work environment is typically in malls/stores. Standing for long periods will be required and exposure to cold weather. Required to wear appropriate Salvation Army identification. Local travel is associated with this position.

Education, Qualifications and Certifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.
• Education: Some high school coursework, completion of high school is an asset.
• Experience and Skilled Knowledge Requirements: A minimum of one year of related experience or working in customer service. Money handling experience is an asset. Experience in office administration. Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).
• Valid Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities

• Excellent interpersonal skills, integrity, and adaptability.
• Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills.
• Ability to lift/move 9 to 12 kgs (20 – 25 lbs.)
• Enthusiastic Team Player with excellent communication and interpersonal skills.
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities.
• Exhibit good listening skills, have strong oral/written communication skills.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Honest, courteous, and punctual; prepared to act in the best interest of employer.
• Represent the organization in a positive, professional, and engaging manner.
• Attentive listening skills for supervision, coaching, and conflict resolution.
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.