Kellys Landing - Supervisor

The Landing Group; Toronto; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Flexible scheduling

Career growth

Job summary

The Landing Group is seeking a Front of House Supervisor in Toronto to lead service on the dining floor, ensuring an elevated guest experience and smooth operations. You will coordinate floor plans, assist servers, and uphold brand standards while maintaining a welcoming atmosphere.

Ideal candidates bring restaurant experience, strong hospitality instincts, and the ability to coach staff under pressure. This on-site role offers flexible scheduling and opportunities for growth within a family of

Qualifications

• Experience in a restaurant environment; leadership or keyholder experience is an asset.
• Strong hospitality mindset focused on guest experience.
• Ability to lead by example in a fast-paced, high-volume setting.
• Confident communication to support and guide a team.
• Strong problem-solving skills and composure under pressure.
• Solid understanding of food and beverage service and menu knowledge.

Responsibilities

• Act as a floor leader during service, supporting the team and driving an elevated guest experience.
• Greet and engage guests in a warm, professional manner, setting the tone for hospitality.
• Support servers with order taking, table maintenance, and service flow during peak periods.
• Ensure food and beverage orders are delivered accurately and in a timely manner.
• Handle guest feedback and resolve minor concerns in real time, escalating when appropriate.
• Assist with coordinating floor plans, seating flow, and pacing of service.
• Support cash handling procedures and ensure accuracy with payments and closeouts.
• Maintain cleanliness and organization of the dining room and service areas.
• Collaborate closely with kitchen and bar teams to ensure smooth and consistent service.
• Provide on-the-floor coaching and guidance to team members to uphold service standards.
• Support training of new team members and reinforce brand standards and expectations.

Skills

Leadership

Guest experience

Communication

Problem solving

Team coaching

Cash handling

Menu knowledge

Tools

POS system

Job description

Kellys Landing is looking for a FOH Supervisor to join our team! Our vision begins and ends with great food, great service and great experiences. Your lifestyle inspires our hospitality. With core values that are based around quality, community and commitment to excellence, The Landing Group is excited to showcase a truly fantastic product and experience.

The ideal Front of House Supervisor has excellent communications skills and the ability to motivate and direct others. As a your primary focus will be to manage all marketing programs for the restaurant and to oversee bar operations to ensure profitability.

What you will do in this role:

• Act as a floor leader during service, supporting the team and driving an elevated guest experience
• Greet and engage guests in a warm, professional manner, setting the tone for hospitality
• Support servers with order taking, table maintenance, and service flow during peak periods
• Ensure food and beverage orders are delivered accurately and in a timely manner
• Handle guest feedback and resolve minor concerns in real time, escalating when appropriate
• Assist with coordinating floor plans, seating flow, and pacing of service
• Support cash handling procedures and ensure accuracy with payments and closeouts
• Maintain cleanliness and organization of the dining room and service areas
• Collaborate closely with kitchen and bar teams to ensure smooth and consistent service
• Provide on-the-floor coaching and guidance to team members to uphold service standards
• Support training of new team members and reinforce brand standards and expectations

What we are looking for from you:

• Previous experience in a restaurant environment; leadership or keyholder experience is an asset
• Strong hospitality mindset with a genuine focus on guest experience
• Ability to lead by example in a fast-paced, high-volume setting
• Confident communication skills and the ability to support and guide a team
• Strong problem-solving skills and composure under pressure
• Solid understanding of food and beverage service, including menu knowledge
• Organized and detail-oriented with the ability to manage multiple priorities
• Comfortable handling cash and supporting end-of-shift procedures
• A team-first attitude with a willingness to step in wherever needed
• Ability to manage multiple priorities and meet strict deadlines

What's in it for you:

• 20% employee discount dining card valid at participating Recipe brands
• Pay Range: $21 - $25 an hour
• Flexible scheduling
• Competitive wages
• The chance to be part of a close-knit team that feels like family
• Growth and development opportunities within the restaurant
• Career advancement opportunities in a company that owns some of Canada's most iconic brands.

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [e-mail]