Kellys Landing - Supervisor

The Landing Restaurant Group; Toronto; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Flexible scheduling

Competitive wages

Growth opportunities

Career advancement

Job summary

The Landing Restaurant Group is seeking a Front of House Supervisor to lead service at our Toronto location. You will guide floor operations, greet guests, and support servers to ensure a seamless experience.

Ideal candidates bring restaurant leadership experience, strong communication, and a guest-focused hospitality mindset. You will collaborate with kitchen and bar teams, coach staff, and uphold brand standards in a fast-paced environment.

Qualifications

• Experience in a restaurant environment with leadership or keyholder duties.
• Strong hospitality mindset focused on guest satisfaction.
• Ability to lead by example in fast-paced, high-volume settings.
• Clear communication to support and guide the team.
• Problem solving and composure under pressure.
• Solid understanding of food and beverage service and menu knowledge.
• Organized and detail-oriented with multi-priority management.
• Comfort with cash handling and end-of-shift procedures.

Responsibilities

• Act as floor leader during service and drive an elevated guest experience.
• Greet guests warmly and set the hospitality tone.
• Support servers with order taking, table maintenance, and flow.
• Ensure accurate and timely delivery of food and beverages.
• Address guest feedback and escalate when needed.
• Coordinate floor plans, seating flow, and service pacing.
• Support cash handling procedures and payments closeouts.
• Maintain dining room and service area cleanliness and organization.
• Collaborate with kitchen and bar teams for smooth service.
• Provide on-the-floor coaching and training to new staff.
• Reinforce brand standards and expectations.

Skills

Leadership

Communication

Guest experience focus

Cash handling

Team coaching

Service excellence

Tools

POS systems

Job description

Kellys Landing is looking for a FOH Supervisor to join our team!

Our vision begins and ends with great food, great service and great experiences. Your lifestyle inspires our hospitality. With core values that are based around quality, community and commitment to excellence, The Landing Group is excited to showcase a truly fantastic product and experience.

The ideal Front of House Supervisor has excellent communications skills and the ability to motivate and direct others. As a your primary focus will be to manage all marketing programs for the restaurant and to oversee bar operations to ensure profitability.

What You Will Do In This Role

• Act as a floor leader during service, supporting the team and driving an elevated guest experience
• Greet and engage guests in a warm, professional manner, setting the tone for hospitality
• Support servers with order taking, table maintenance, and service flow during peak periods
• Ensure food and beverage orders are delivered accurately and in a timely manner
• Handle guest feedback and resolve minor concerns in real time, escalating when appropriate
• Assist with coordinating floor plans, seating flow, and pacing of service
• Support cash handling procedures and ensure accuracy with payments and closeouts
• Maintain cleanliness and organization of the dining room and service areas
• Collaborate closely with kitchen and bar teams to ensure smooth and consistent service
• Provide on-the-floor coaching and guidance to team members to uphold service standards
• Support training of new team members and reinforce brand standards and expectations

What We Are Looking For From You

• Previous experience in a restaurant environment; leadership or keyholder experience is an asset
• Strong hospitality mindset with a genuine focus on guest experience
• Ability to lead by example in a fast-paced, high-volume setting
• Confident communication skills and the ability to support and guide a team
• Strong problem-solving skills and composure under pressure
• Solid understanding of food and beverage service, including menu knowledge
• Organized and detail-oriented with the ability to manage multiple priorities
• Comfortable handling cash and supporting end-of-shift procedures
• A team-first attitude with a willingness to step in wherever needed
• Ability to manage multiple priorities and meet strict deadlines

What’s In It For You

• 20% employee discount dining card valid at participating Recipe brands
• Pay Range: $21 - $25 an hour
• Flexible scheduling
• Competitive wages
• The chance to be part of a close-knit team that feels like family
• Growth and development opportunities within the restaurant
• Career advancement opportunities in a company that owns some of Canada’s most iconic brands.

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [e-mail]