Keefer Bar Head Host $21 per hour plus tips

The Keefer Bar; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A popular cocktail bar in Vancouver is seeking a Head Host to manage reservations and greet guests enthusiastically. The role includes organizing seating plans, communicating with servers about reservation details, and responding to large party inquiries via remote work. The ideal candidate has strong customer service skills, experience in hospitality, and is adaptable to changing situations. Strong communication and organizational skills are essential.

Qualifications

• Proven experience in a front desk or reservations role within the hospitality industry.
• Strong customer service skills with the ability to handle diverse guest needs effectively.
• Excellent phone etiquette and communication skills, both verbal and written.

Responsibilities

• Lead the door during service, ensuring reservations are seated on time.
• Review daily reservations and assign them to the proper tables.
• Maximize the number of walk-in guests accommodated during service.

Skills

Customer service skills

Leadership

Organizational skills

Communication skills

Adaptability

Tools

Reservation management software (Resy, Open Table)

Job description

Keefer Bar Head Host $21 per hour plus tips

Job Summary:
The Head Host role involves being the lead at the door during service, preparing for and ensuring all reservations are seated on time, re-organzing seating plans to ensure effective use of space, and a strong ability to maximize the number of walk-in guests we are able to accommodate at all times. The ideal candidate will have bright, energetic personality and lead the team in welcoming the guests on a positive first note. The Head Host will also handling booking in large party reservations via remote work, clearly explaining the terms and conditions of large party bookings.

Duties:
-Review daily reservations and make sure all are assigned to the proper tables.
-Review all daily reservation notes and plan to implement all notes prior to service.
-Ensure the floor is properly set up at the beginning of service, including proper spacing and cleanliness of tables.
-During service be the lead on greeting guests positively and enthusiastically.
-Communicate all pertinent reservation notes to servers such as allergies or special occasions.
-Communicate to servers when tables are needed back well in advance to give the servers time to plan their efforts accordingly.
-Through studious and creative use of our space maximize the number of walk-in guests we can accommodate during service.
-Build and maintain guest profiles via our reservation system.
-Maintain accurate records of reservations and cancellations using our reservation system.
-Via remote work respond to email reservation inquires for parties of 7 - 18 guests, clearly communicating all of our large party terms and conditions.
-Via remote work book in large party reservations as well as respond to other reservation related questions.
-Confirming large party bookings via email 24 hours in advance.

Skills & Requirements:
-Proven experience in a front desk or reservations role within the hospitality industry.
-Strong customer service skills with the ability to handle diverse guest needs effectively.
-Experience with handling booking in large party reservations.
-A well developed ability to adapt, think on your feet, and change any plan at a moment's notice.
-A positive and enthusiastic personality.
-Excellent phone etiquette and communication skills, both verbal and written.
-Familiarity with reservation management software such as Resy or Open Table.
-Ability to work collaboratively in a team-oriented environment while also demonstrating leadership skills.
-Strong organizational skills with attention to detail, ensuring accuracy in all reservation processes.
-Owning a personal lap top is required to be able to stay on top of remote work.
-An iPad to handle remote booking is not required but ideal.

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