KDB Product Support Engineer

Kx; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Kx is looking for a KDB+ Product Support Engineer to join our team in Toronto. This hybrid position involves providing advanced technical support for mission-critical, low-latency systems in the financial sector.

The ideal candidate will have strong kdb+/q experience along with Linux/Unix skills. The role requires troubleshooting, maintaining documentation, and participating in a global on-call rotation.

Qualifications

• Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles.
• Experience supporting enterprise or mission-critical systems.
• Experience troubleshooting performance, memory, or networking issues.

Responsibilities

• Provide advanced technical support for KX products, ensuring stability and high performance.
• Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance.
• Create and maintain technical documentation and knowledge-base articles.

Skills

Hands-on kdb+/q experience

Linux/Unix system administration skills

SQL/database proficiency

Strong analytical and problem-solving capabilities

Excellent communication skills

Tools

Python

Shell scripting

Job description

Overview of the Role

KX is hiring a KDB+ Product Support Engineer for our team. You will provide advanced technical support for mission‑critical, low‑latency systems used by Tier‑1 financial institutions.

Skills

• Hands‑on kdb+/q experience
• Linux/Unix system administration skills
• SQL/database proficiency
• Strong analytical and problem‑solving capabilities
• Excellent communication skills

Essential Experience

• Experience supporting enterprise or mission‑critical systems
• Experience troubleshooting performance, memory, or networking issues
• Experience working with real‑time or time‑series data systems

Preferred Qualifications

• Experience in financial services, market data, or trading systems
• Knowledge of real‑time data pipelines or messaging (Kafka, Solace)
• Scripting experience (Python, Shell)
• Familiarity with ITIL support processes
• Understanding of TCP/IP and networking fundamentals

Location & Workplace

This position takes on a Hybrid working model based in our Toronto office.

Why Choose KX

• Data Driven: We lead with instinct and follow fact.
• Naturally Curious: We lean in, listen, and learn fast.
• All In: We take ownership, take on challenges, and give it our all.

Key Responsibilities

• Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles
• Provide advanced technical support for KX products, ensuring stability and high performance
• Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance
• Support customer deployments, upgrades, and production incidents
• Perform deep‑dive root cause analysis (RCA) for high‑impact issues
• Collaborate with engineering to resolve product defects and enhance product functionality
• Create and maintain technical documentation and knowledge‑base articles
• Participate in global on‑call rotation, including occasional weekend or after‑hours coverage