Junk Removal & Customer Experience Specialist

1-800-GOT-JUNK?; Brockville; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Benefits after 12 months

Job summary

1-800-GOT-JUNK? is seeking a Junk Removal and Customer Experience Specialist to join our team in St Catherines, Ontario. This role focuses on delivering exceptional customer experiences while supporting sales efforts and team safety.

The position requires energy, reliability, and strong communication to represent our brand professionally and provide accurate estimates to customers. Competitive pay includes base, tips, bonuses, and other incentives.

Qualifications

• Sales-driven: a passion for sales and a knack for exceeding customer expectations.
• Customer-centric: friendly and personable, dedicated to outstanding service.
• Energetic: physically fit and enthusiastic for hands-on tasks.
• Dependable: reliable and hardworking, contributing to team culture.
• Strong communicator: excellent problem-solving and organizational abilities.

Responsibilities

• Deliver exceptional service and WOW customers with a positive attitude.
• Drive and load trucks safely with teammates for efficient operations.
• Handle junk removal, lifting heavy and light items at residential/commercial sites.
• Sales advocacy: provide accurate estimates and participate in daily training role-plays.
• Commit to safety with proper uniform and protocols.

Skills

Sales

Customer service

Communication

Problem solving

Teamwork

Job description

Junk Removal & Customer Experience Specialist

• General Labor

Full job description

Pay: CA25.00-CA35.00 per hour

1-800-GOT-JUNK? is looking for Team Members to join our growing team in St Catherines!

Position: Junk Removal and Customer Experience Specialist

Location: St Catherines, ON

Pay Range: $25-$35 / hr (average all-in with base pay, tips, bonuses, and other incentives)

Objective: As a Driver Labourer, you’ll play a vital role in delivering exceptional customer experiences and driving our sales efforts.

What We’re Looking For:

• Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
• Customer-Centric: Friendly and personable, dedicated to delivering outstanding service.
• Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.
• Dependable: Reliable and hardworking, positively contributing to our team culture.
• Strong Communicator: Excellent problem-solving skills and organizational abilities.

Responsibilities:

• Deliver Exceptional Service: WOW our customers with your positive attitude and outstanding service.
• Drive and Load Trucks Safely: Work with your team members to ensure efficient and safe truck operations.
• Handle Junk Removal: Perform both heavy and light lifting to clear junk from residential and commercial locations.
• Sales Advocacy: Represent our brand professionally and provide accurate estimates to customers. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.
• Commit to Safety: Adhere to safety protocols and maintain a professional appearance in uniform.

Why Us?

Experience a fun, fast-paced workday filled with diverse tasks and challenges.

Competitive compensation and performance-based bonuses

Comprehensive benefits package. (eligible after 12 months FT employment)

Advancement opportunities – you’ll learn great skills to help you grow with us and/or take with you to achieve your long-term goals. This position has produced Business Owners, Regional Managers, and a multitude of management positions.

Requirements:

Qualifications:

• Driver’s License: Valid standard driver’s license required (Clean abstract/driving record)
• Experience: Previous customer service, labor, or sales experience preferred.
• Physical Capability: Ability to lift up to 50 lbs. repeatedly.