Junior System Administrator

Novus Entertainment Inc.; Vancouver; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits after probation

Education reimbursement

GRRSP matching

Wellness program

Professional development

Birthday off

Dogs in office

Fun Club Fridays

Job summary

Novus Entertainment Inc. is seeking a dependable Junior System Administrator to support day-to-day IT operations in Vancouver. You will assist with Windows/Linux administration, device provisioning, and end-user support, while contributing to infrastructure projects and documentation.

You’ll work with Proxmox/Hyper-V/VMware environments and gain hands-on experience across server, storage, and cloud services. A collaborative, growth-focused team culture awaits.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical training and experience.
• Foundational knowledge of Windows Server and Linux administration, including user access and patching.
• Experience with Active Directory, Group Policy, DNS/DHCP, and Microsoft 365.
• Basic virtualization knowledge and familiarity with Proxmox, Hyper-V, or VMware.
• Exposure to scripting (PowerShell, Python, Bash) and desire to automate tasks.
• Strong troubleshooting, documentation, and communication skills.
• Interest in security, networking, and IT infrastructure concepts.

Responsibilities

• Provide day-to-day IT support for employees; triage, troubleshoot, and resolve routine issues.
• Prepare, configure, deploy, and troubleshoot staff devices and software using approved tools.
• Perform routine user administration: onboarding/offboarding, password resets, MFA assistance.
• Maintain hardware/software inventories and assist with asset moves and vendor coordination.
• Assist with installation and monitoring of virtualization, storage, and server infrastructure.
• Participate in upgrades, patches, migrations, and maintenance windows.
• Contribute during on-call rotations and after-hours support.

Skills

Windows Server

Linux administration

Active Directory

Group Policy

Microsoft 365

DNS/DHCP

Networking fundamentals

PowerShell

Python/Bash scripting

Documentation

Team collaboration

On-call support

Docker/Kubernetes

Proxmox/Hyper-V/VMware

AWS S3/Glacier

Backup/storage platforms

Education

Diploma or degree in Computer Science/IT or related field

Tools

Proxmox

Hyper-V

VMware

Docker

Kubernetes

Veeam

Ceph

TrueNAS

S3 Object Storage

Job description

Junior System Administrator

Company: Novus Entertainment Inc. Location: Vancouver / Hybrid work arrangement after probationary period Employment Type: Full-Time Department: Technical Operations Reports To: Manager, Technical Operations

At Novus, we reimagine how people connect. Reliable technology starts behind the scenes, with the systems, tools, and infrastructure that support our people and our services. As our Junior System Administrator, you’ll provide day-to-day IT support to employees while assisting with the systems and infrastructure that keep Novus’ technology environment running reliably.

Who we are Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are known for our cutting-edge fibre optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service, and our customers are always at the heart of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As a company, we lean into our passion, uniqueness, and diversity by providing an inclusive environment for our employees. We are proud to live, work, and play in the communities we serve, actively giving back through various initiatives throughout the year.

Why you’ll love working here

• Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and SkyTrain stations.
• We offer a comprehensive benefits package after three months of full-time employment.
• We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.
• Our wellness program is designed to support your overall health and well-being.
• You’ll have opportunities for professional development, access to cutting-edge technology, and a supportive, collaborative work culture that embraces continuous improvement.
• It’s your birthday! Take the day off to celebrate.
• Love dogs? You’ll be in good company - there are many roaming the office.
• Our Fun Club will have you socializing with activities throughout the year, and tasty treats on Fridays will satisfy your cravings.

The Opportunity

We’re looking for a dependable, curious, and collaborative Junior System Administrator to join our Technical Operations team. In this hands-on role, you’ll support the day-to-day operation of our Internet, IPTV, VoIP, server, storage, cloud, and internal IT environments. Working alongside experienced administrators, you’ll resolve routine issues, complete scheduled maintenance, document systems and procedures, and build your technical skills through practical infrastructure work.

Our Technical Operations Team

We’re a collaborative team that works closely with teams across the company and external vendors to keep essential business systems dependable and secure. Everyone has the opportunity to contribute ideas and take ownership of their work. We value curiosity, thoughtful problem-solving, clear documentation, and people who enjoy understanding how technology works behind the scenes.

What You’ll Be Doing

Internal IT Support & End-User Technology

• Act as a first point of contact for internal IT support requests, including tickets, staff questions, and walk-up issues; triage, troubleshoot, resolve routine problems, and elevate issues that require higher-level administrative access or expertise.
• Prepare, configure, deploy, replace, and troubleshoot staff laptops, desktops, docking stations, monitors, mobile devices, and other peripherals.
• Prepare, configure, deploy, replace, and troubleshoot software, including operating systems and approved software installations using Novus-provided approved management and administration tools.

User Administration & Asset Management

• Perform routine user administration using approved procedures, including onboarding and off-boarding tasks, password resets, account unlocks, MFA assistance, license assignments, and approved account or group changes.
• Maintain accurate hardware and software inventory records, device assignments, and warranty information, and assist with equipment moves, replacements, returns, and basic vendor coordination.

Systems & Infrastructure Support

• Assist with the installation, configuration, and monitoring of Windows and Linux servers within Proxmox, Hyper-V, and VMware virtualization environments by provisioning virtual machines, monitoring capacity, and completing routine administrative tasks under guidance.
• Participate in upgrades, patching, migrations, maintenance windows, and infrastructure projects by completing assigned technical tasks and communicating progress clearly.
• Participate in the Technical Operations on-call shift rotation, providing after-hours support as scheduled and escalating issues when appropriate.

What You’ll Bring

• Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical training and experience.
• Foundational knowledge of Windows Server and Linux administration, including user access, services, patching, logs, and basic troubleshooting.
• Working knowledge of Active Directory, Group Policy, Microsoft 365, DNS, DHCP, and common email concepts.
• Basic understanding of virtualization, storage, backup, and recovery concepts.
• Sound networking fundamentals, including TCP/IP, subnets, VLANs, routing, firewalls, and common network troubleshooting tools.
• Some exposure to PowerShell, Python, Bash, or another scripting language, with an interest in automation.
• Strong troubleshooting habits, attention to detail, and the ability to follow documented procedures and change controls.
• Clear written and verbal communication skills, including the ability to document work and explain technical issues.
• A willingness to learn, accept feedback, collaborate with the team, and elevate issues appropriately.
• Some exposure to containerized services, Docker, or Kubernetes.
• Foundational understanding of AI.
• One to three years of experience in IT support, infrastructure operations, or system administration is an asset; strong co-op, internship, or home-lab experience will also be considered.
• Hands-on experience with Proxmox, Hyper-V, or VMware, including personal or academic lab environments, is an asset.
• Exposure to Veeam, Ceph, TrueNAS, S3 Object Storage, Nimble Storage, HP MSA, or similar backup and storage platforms is an asset.
• Familiarity with AWS services, particularly S3 and Glacier, is an asset.
• Basic experience with database platforms such as Microsoft SQL Server, MySQL, or PostgreSQL is an asset.
• Familiarity with web and network services such as BIND9, PowerDNS, Apache, or NGINX is an asset.
• Exposure to IPTV, VoIP, or telecommunications service environments is an asset.
• Exposure to, or interest in, computer and network security is an asset.
• Knowledge of certificate services or public key infrastructure concepts is an asset.
• Entry-level industry certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, AWS Certified Cloud Practitioner, Linux Essentials, or equivalent are an asset.

You are

• Technically curious: You enjoy learning how systems work and building your knowledge through
• Dependable: You follow through on assigned work, communicate progress clearly, and know when
• Methodical: You troubleshoot issues logically, follow documented procedures, and pay close
• Collaborative: You communicate clearly, accept feedback, and work productively with teammates and internal users.
• Proactive: You take ownership of routine tasks and look for opportunities to improve your skills and the way work gets done.
• Adaptable: You’re comfortable learning new tools, systems, and processes in a changing technology environment.

At Novus, we are dedicated to fostering a warm, inclusive environment where everyone feels they belong. We embrace diversity and inclusion and are committed to ensuring all employees feel valued, respected, and empowered to share their unique perspectives and talents. Our goal is to remove barriers so that everyone, regardless of background, identity, or ability, has the opportunity to thrive. Join us in fostering a culture where everyone feels at home!

We welcome applications from all qualified individuals and will provide accommodation throughout the recruitment process. If you require accommodation at any stage of the hiring process, please contact us and we will work with you to support your needs.