Junior Support Engineer

HUB Technology Solutions Ltd; Winnipeg; On-site; CAD 45,000 - 70,000; Full time

Job summary

HUB Technology Solutions Ltd is seeking a Technical Support Specialist to join their dynamic team in Winnipeg. The position involves providing technical support to clients, installing and configuring various IT systems, and executing project tasks in collaboration with a team. Candidates should have at least a year of experience, a relevant educational background, and a passion for technologies. Benefits include competitive wages, health insurance, and a supportive work environment focused on collaboration and growth.

Benefits

Health insurance

Dental insurance

Life insurance

Disability insurance

Paid personal days

Retirement plan

Qualifications

• Minimum one year of experience in a relevant field.
• Must possess a valid driver's license and reliable vehicle.
• Legally entitled to work in Canada.

Responsibilities

• Provide technical support to clients and resolve problems efficiently.
• Assist in installing and configuring Microsoft Server Platforms.
• Participate in training programs to support constant improvement.

Skills

Problem-Solving

Attention to Detail

Teamwork

Multitasking

Education

Post-secondary degree or diploma in IT or related field

Tools

Microsoft Windows 10/11

Microsoft Office 365

Active Directory

Networking

Job description

Are you interested in taking your career beyond the mundane and forging a new path with a company that gives you that freedom? If yes, read on. If not, thanks for your interest, and we wish you success in your job hunt.

Are you still reading? Good. At HUB Technology Solutions, we attribute much of our success to a strong culture with a Team First core value. We understand that a great team is critical to our mission of delivering Legendary Service to our clients.

Want more specific details? Read on!

Your goal in this position is to contribute all of your experience and expertise to a dynamic team that works with various clients and infrastructures.

Practically speaking, you will :

• Provide efficient problem resolution and technical support to clients. Your mission is to make technology stress-free and simple for our clients. Don't worryyou're not alone. The HUB Team has your back. Get direction from or escalate to Senior Support Engineers if necessary. Most of the work is done remotely from our office, but on occasion, you will need to go to a clients office to fix a problem.
• One of HUBs Core Values is Kaizen, which means constant improvement. You will participate in The HUB Way training program to support this core value. This is a real-world, on-the-job structured training program to help you be successful in your role at HUB.
• Some of your other tasks include :

Execute technical tasks on projects as part of a project team.

• Assist in installing, configuring, and supporting Microsoft Server Platforms.
• Write PowerShell scripts for automation and other basic scripting tasks.
• Installation, configuration, and support of network infrastructure platforms, including routers, switches, wireless access points / controllers, and gateway firewalls.
• Interfacing with the Sales Team on IT solution design and planning for clients.
• After adequate training, you will occasionally be required to be On-Call to support clients with critical issues.
• This is a 40-hour-a-week position in our Winnipeg office, where all our team works.

Ideally, you have the following qualifications :

The successful candidate has a minimum of one year of experience and a post-secondary degree or diploma in a related field or the equivalent certifications or experience required.

Additionally, the successful candidate will possess the following skills and qualifications :

• Must be a good fit for HUBs company culture.
• Able to dynamically multitask across numerous issues in a high-pressure environment.
• Must possess a valid drivers license and a reliable vehicle. Dont worry; we reimburse for mileage.
• Legally entitled to work in Canada.
• A passion for solving problems with technology.
• Quick and efficient problem-solving and analytical skills.
• Able to work effectively as part of a team.
• Great attention to detail and accuracy in documentation.

Knowledge in the following areas is considered an asset :

• Microsoft Windows 10 / 11 Professional.
• Microsoft Office 365.
• Networking.
• Microsoft Active Directory.

Working @ HUB

We have a big, bright, open and collaborative space, a dedicated meeting space, and a relaxed kitchen and lounge area. Our fun team environment encourages collaboration, cross-learning, and growth opportunities.

We offer highly competitive wages, a company retirement plan, and benefits, including health, dental, life, and disability insurance and paid personal days.

About Us :

HUB began in 1991 because our CEO, Troy McLennan, realized how much business owners needed help understanding and using IT to their advantage. Instead, it was stressful and complicated.

As a business owner, Troy experienced sleepless nights, worrying about technology, frustrated about unresolved issues, and stressed about investing in tech but not getting value from it.

We are a team of innovative information technology experts committed to removing your IT burden and communicating with you in a language you can understand. Our motto is : Let HUB take care of your information technology so you can focus on your business!

If you want to demonstrate your attention to detail, add the word "kaizen" anywhere in our cover letter or resume.