Junior Product Support Technician

MacLean Engineering; Greater Sudbury; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading engineering company in Canada seeks a Jr. Product Support Technician to provide technical support for mining equipment. Responsibilities include troubleshooting, customer site visits, and technical training. Ideal candidates should have a background as a Heavy Duty Equipment Mechanic or Mechanical Engineering Technologist, along with extensive experience in mining equipment. This full-time role requires strong communication and investigation skills.

Qualifications

• 5-10 years of experience in mining equipment.
• High level of computer literacy.
• Ability to train and transfer knowledge to others.

Responsibilities

• Provide technical support at customer sites.
• Troubleshoot and repair equipment.
• Prepare feedback for operational improvements.

Skills

Technical support

Troubleshooting

Customer service

Investigation skills

Communication skills

Education

Heavy Duty Equipment Mechanic (HDEM) or Mechanical Engineering Technologist

Journeyman electrician 309A or 442A

Tools

MS Office

Job description

Position: Jr.Product Support Technician (PST)

Department: CSS

Reports to: Customer Support Engineering Manager

Direct Reports: None

Purpose of Role

The Junior Product Support Technician is responsible for supporting current products from the Mining Division, providing technical support to internal staff and customer in the office and at the customer’s site.

Essential Duties & Responsibilities

• Travel to customer site/MacLean branches to provide direct technical support globally.
• Go underground to troubleshoot, repair and provide a recommendation to prevent recurrently.
• Handle customer inspections of new equipment, a follow-up to ensure the work is completed before shipment.
• Field follow-up on recent deliveries, provide feedback on performance, recommended spares list for new machines.
• Product introduction, either 1 st type to an existing mine or 1 st MEMCO unit to a new customer.
• Technical product training external and internal resources.
• Assist engineering department with root cause investigation.
• Provide a technical summary report.
• Review and analyze field commissioning reports to determine trends.
• Prepare feedback for operational improvements and/or deficiencies to Product Marketing Manager and/or Product Engineering Manager.
• Provides technical feedback to Product Marketing and Product Engineering regarding equipment performance and reliability.
• Review spare parts recommendations and assist with developing lifetime operation cost models on new equipment.
• Assess the equipment fleet and provide a feasible solution to the mine site.
• Working with Capital Engineering on the development of a new product line.
• Support manufacturing plant to build a new prototype/existing machines.
• Provide field service and training departments with maintenance and operation information on new products and updated components.
  
  

Qualifications Education

• Heavy Duty Equipment Mechanic (HDEM) or Mechanical Engineering Technologist
• License Journeyman electrician 309A or 442A Industrial Electrician Experience
• Five to Ten (5-10) years’ experience in mining equipment
• High level of computer literacy and proficiency with MS Office
• Ability to train and transfer knowledge to others
• Strong investigation and diagnostic skills
• Excellent written and verbal communication skills
  
  

Working Conditions

• Open concept office
• Manufacturing rebuild shop floor
• Noisy, dark and wet underground mining sites
  
  

Planned Training

• HR Orientation
• HSE Orientation
• Product Orientation
• System Orientation
  
  

Bona Fide Occupational Requirements

• Must be able to complete all required training
  
  

Employment Category

X Full Time

☐Part Time

☐Temporary

☐Permanent

☐Contract

Hours of Work: Choose an item. – Choose an item., Choose an item. – Choose an item.

X Day Shift

☐Afternoon Shift

☐Weekend Shift

☐Overtime may be necessary to meet deadlines

“This job description is not limited to those duties specifically listed and can be changed at any time in order to adapt to business demands or organizational changes.”