Junior Level 2 Service Technician – Vancouver Island, BC

DSL Ltd.; Vancouver; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

HSA / Flex Spending Account

RRSP matching

Education support

Advancement opportunities

Travel opportunities

Company vehicle

Smartphone provided

Uniform

Job summary

DSL Ltd. in Vancouver is seeking a Service Technician to repair and maintain premium food service equipment, ensuring customers’ systems stay up and running.

You’ll be equipped with the latest tech and a company vehicle, providing excellent service across Western Canada with over 100 years of experience in the industry. You will install, maintain, repair a variety of equipment such as FCB units, espresso machines, fryers, and ovens; respond to service calls, train others, and travel daily with

Qualifications

• Experience in a technical role with high customer interaction preferred.
• Experience working in refrigeration, appliance repair, mechanical or electrical fields beneficial, esp. related to Taylor, Franke Coffee or Henny Penny equipment.
• Must possess excellent customer service skills and ability to resolve concerns.
• Smartphone/tablet literate with ability to learn new software quickly.
• Meticulous and detail-oriented.
• Must communicate effectively in English; second language an asset.

Responsibilities

• Installing, maintaining, repairing and testing a variety of specialty food service equipment.
• Interacting with customers professionally and addressing concerns.
• Responding quickly to service calls.
• Providing telephone support for troubleshooting.
• Assessing and completing repairs quickly and accurately.
• Handling service requests on DSL’s Android app.
• Maintaining parts inventory in your vehicle.
• Training other technicians on maintenance and service procedures.
• Responding to on-call emergencies on select evenings and weekends.

Skills

Customer service

Technical aptitude

Refrigeration repair

Electrical/mechanical

Smartphone tablet literacy

English communication

Android app

Tools

Android app

Job description

At DSL, we represent world-class brand partners Taylor, Henny Penny & Franke Coffee Systems, DSL is the largest Canadian supplier of premium food service equipment, and the exclusive factory-authorized service provider for the equipment we sell.

At our core, we believe in doing right by our customers, finding the best solutions to fit their needs, being creative and innovative, working hard, and having fun along the way.

Why Join Our Team?

• Competitive wage & health benefits
• Health Spending Account (Flex Spending Account or Health Spending Account)*
• Strong company culture & core values
• RRSP matching program*
• Education support, factory, & in-house training to ensure success
• Opportunity for advancement
• Travel opportunities in Western Canada
• Work primarily indoors
• Smartphone, uniform, specialty tools, & company vehicle provided for business use

*Applicable once eligibility requirements are met

Position Summary

As a Service Technician at DSL, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment, ensuring the customer’s equipment is up and running. DSL supplies every technician with the most up to date technology in the industry, including smartphones and operating on cutting edge cloud-based software. With over 100 employees and 4 offices across 4 provinces, and over 100 years of experience, DSL can offer a career that is stable, challenging, and rewarding.

What you’ll do:

• Installing, maintaining, repairing and testing a variety of specialty food service equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills
• Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner
• Responding quickly and efficiently to service calls
• Providing customers with telephone support for troubleshooting
• Assessing and completing repairs quickly, efficiently, and accurately
• Effectively handling service requests and work orders on DSL’s Android app
• Maintaining an orderly and accurate parts inventory in your personal DSL vehicle
• Training other technicians on preventative maintenance and service procedures
• Responding to on-call service emergencies on select evenings and weekends

What you’ll need:

• Experience in a technical role with a high level of customer interaction is preferred
• Experience working in refrigeration, appliance repair, mechanical or electrical fields is beneficial, especially if related to Taylor, Franke Coffee or Henny Penny equipment or equivalent product lines (i.e. Rational, Blodget, Garland, Bunn, Cornelius, FBD, Electro freeze, or Stoelting)
• Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns
• Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly
• Meticulous and detail-oriented
• Must be able to communicate effectively in English, both written and verbal. Any second language an asset

Travel Requirements:

• Valid Class 5 driver’s license
• Local travel is required daily, with occasional travel throughout various nearby communities and towns. Company vehicles and gas card are supplied by DSL

Extended travel may be required. Normally 2-3 days in length, these trips will include a travel allowance for food and lodging.