Junior IT Technician

Due North; Halton Hills; On-site; CAD 50,000 - 70,000; Full time

Job summary

A food merchandising company seeks an IT Support professional for on-site support across multiple locations. The role involves diagnosing IT issues, supporting systems, and improving processes. Candidates should have a diploma in IT or related fields and relevant certifications. The position is critical for ensuring the performance of IT systems in a customer-centric environment.

Qualifications

• Diploma in Information Technology, Computer Science, or a related field, or equivalent experience.
• IT specific certifications are an asset (ITIL, A+, Security+, etc.)
• A valid driver’s license and access to a vehicle.

Responsibilities

• Diagnose and resolve IT issues including hardware and software.
• Maintain and repair laptops, desktops, and network devices.
• Support Due North’s ERP by escalating issues and assisting users.
• Look for opportunities to improve processes and documentation.
• Assist in developing disaster recovery plans for IT infrastructure.

Skills

Diagnosing IT issues

Hardware maintenance

Effective communication

Process improvement

Disaster recovery planning

Education

Diploma in Information Technology or equivalent

Tools

ERP systems

Job description

We Are

Due North manufactures high-quality refrigerated and frozen food merchandisers under the Minus Forty & QBD brands. We offer innovative merchandising and business products, serving customers across North America and Europe. Our diverse range of commercial refrigeration units and customization capabilities have earned trust among ice cream vendors, frozen food merchants, and major food industry corporations. With over 30 years of experience, we are committed to customer success.

Your Opportunity

The purpose of this position is to provide IT support and services to Due North's locations across Brampton, Georgetown and Milton.

Please note this is an onsite position

Main Duties & Responsibilities

• Diagnosing and resolving IT issues (Hardware, Software, Peripheral, Network, etc.)
• Performing necessary maintenance, monitoring, and repair of hardware such as laptops, tablets, desktops, switches, servers, printers, etc.
• Assist with the full hardware, application and asset management lifecycle (procurement, deployment, maintenance, tracking, documenting, retirement, etc.).
• Directly support Due North’s ERP, identifying, escalating and/or triaging to expedite the resolution of issues experienced by end users
• Effectively communicate electronically and in person with users needing technical support
• Assist in constantly looking for opportunities to improve our processes and procedures, enhance our communications and the quality of our products, customer service and our life at work, including ways to eliminate processes that waste time or have no value, and then report these opportunities to your manager.
• Active participation in the researching of best practices to maintain profitability, fulfill requirements and gain the best value from our IT systems
• Assist in developing and implementing plans to protect Due North’s computer systems from viruses, spyware, software piracy, and unauthorized access and usage
• Assist in developing, implementing/maintaining a plan for disaster recovery of Due North’s infrastructure
• Assist with account setup and password changes, following-up on reported problems and helping users with how to use the system (users should go to their managers for assistance first)
• Other duties related to special assignments or projects as required
  
  

You Have

• Diploma in Information Technology, Computer Science, or a related field, or equivalent experience is
• IT specific certifications are an asset (ITIL, CSSP, A+, Security+, Network+, M365 Fundamentals, etc.)
• A valid driver’s license and have access to a vehicle