Junior IT Support Technician (Co-Op)

AOS; Grimsby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in office technology seeks a Junior IT Support Desk Technician for a co-op placement in Grimsby, ON. This role allows students to gain hands-on experience, troubleshoot IT issues, and enhance their technical skills in a supportive, collaborative environment. Join a people-first culture focused on growth and connection!

Benefits

People-First Culture

Training and development

Opportunities for advancement

Qualifications

• Currently enrolled in information technology programs.
• Basic understanding of IT concepts, operating systems, and common software applications.
• Strong problem-solving mindset and effective time management.

Responsibilities

• Provide first-level support for hardware, software, and network-related issues.
• Troubleshoot common problems with Windows and Microsoft 365.
• Log support activities in PSA and IT Glue.

Skills

Problem-solving

Clear communication

Client-focused approach

Education

Post-secondary degree or diploma in Information Technology or related field

Job description

Advanced Office Solutions (‘AOS’)

Grimsby, ON

In-Office

Full-Time, Permanent

About Us

At AOS, we specialize in providing office technology and managed services to businesses of all sizes. Our mission is to help organizations boost productivity, streamline workflows, and manage costs with ease. We apply technology to drive profit, productivity and peace of mind for our clients and are dedicated to delivering reliable solutions and top-notch customer service, ensuring our clients can focus on what they do best!

Looking for a paid co-op that kickstarts your IT career?

We are looking for a Junior IT Support Desk Technician (Co-op) to join our growing team. If you're a current student who’s passionate about technology, enjoys solving real-world problems, and wants hands-on experience in a fun, client-focused environment—we want to hear from you!

At AOS, you’ll learn from experienced professionals, work on meaningful support challenges, and be part of a team that puts people and values first.

As a Junior Support Desk Technician (Co-op), you’ll gain hands-on experience as the first point of contact on our helpdesk team—providing friendly, reliable IT support to clients via phone and email. You’ll assist with troubleshooting hardware and software issues, documenting solutions, and helping deliver a smooth, client-focused support experience. It’s a great opportunity to build real-world skills, grow your technical knowledge, and work alongside a supportive, experienced team.

You will collaborate with our team to gain hands-on experience with advanced tools, systems, and real-world IT problem-solving. This co-op role is ideal for a student with a strong interest in technology and a solid foundation in IT, who’s excited to learn, grow, and explore what a future career in tech could look like—starting right here at AOS.

Key Responsibilities

• Provide first-level support for hardware, software, and network-related issues
• Troubleshoot and resolve common problems with Windows, Microsoft 365, peripherals, and basic networking
• Log all support activities, fixes, and steps clearly in our PSA and IT Glue
• Help improve documentation and support processes by contributing to internal knowledge and resources
• Work collaboratively with the team, focusing on quick, high-quality responses
• Escalate more complex or unresolved issues when needed
• Assist with setup and deployment of client systems, including updates and configurations
  
  

Skills And Experience

• Currently enrolled in a post-secondary degree or diploma program in Information Technology, Computer Science, or a related field
• Basic understanding of IT concepts such as operating systems, networking, and common software applications (Windows, Microsoft 365, etc.)
• Strong problem-solving mindset with a curiosity to learn and troubleshoot real-world issues
• Clear communication skills and a friendly, client-focused approach
• Ability to manage time effectively and stay organized in a fast-paced environment
  
  

What We Offer

• A People-First Culture Rooted in Connection, Responsibility, and Integrity. We believe that putting people first means more than just being a great place to work—it means fostering genuine connection, taking responsibility for our actions and impact, and operating with integrity in everything we do. These values guide how we support our team, serve our clients, and grow together.
• Training and development and ongoing professional development
• Growth environment and opportunities for advancement within the company
  
  

At AOS we hire with the future in mind. With limitless career growth opportunities, AOS is committed to fostering a dynamic environment where our teams are always challenged, learning from one another, and contributing to our collective growth. If you're excited by the chance to make an impact and thrive within a forward-thinking, tech-driven team, we’d love to hear from you!

Interested in joining AOS for your co-op placement?

Send us your resume and a short cover letter letting us know why you’re excited about this opportunity and what you hope to learn.

We’re an equal opportunity employer that values diversity and inclusion. If you require any accommodation during the application process, just let us know—we’re happy to support you.