Junior IT Support Analyst

Vista Projects Limited; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

Vista Projects Limited is seeking a Junior IT Support Analyst in Calgary to provide foundational technical assistance and support to end-users. This role focuses on developing skills in IT support, troubleshooting, and customer service, while working collaboratively with the IT team on various projects. Ideal candidates will possess a diploma in IT and have a strong desire to help others.

Benefits

Competitive compensation and benefits

Flexible work schedules

Company-sponsored social events

Half-day Fridays

Free parking

Qualifications

• Basic understanding of computer hardware and software.
• Ability to identify and resolve basic technical issues.
• Good verbal and written communication skills.

Responsibilities

• Provide first-level technical support to end-users.
• Communicate effectively with users to understand their IT needs.
• Perform basic troubleshooting for computer systems and applications.

Skills

Technical Proficiency

Problem-Solving Skills

Communication Skills

Customer Service Orientation

Team Player

Organizational Skills

Education

Diploma or certificate in Information Technology

Tools

CompTIA A+ Certification

Job description

Vista Projects is an integrated industrial engineering firm that helps clients navigate the digital transformation of their projects and operations. Our proven project execution process is based on a “single source of truth” model that eliminates the potential for inefficient engineering designs, cost overruns and project completion delays.

Why We Do It

We believe the world needs industrial projects and that intelligent engineering data can increase the likelihood of innovative solutions getting to market. Over the years, our multi-discipline teams have conceptualized and designed some of the most challenging and successful industrial processing projects in the North American energy sector. Vista has established itself as a trusted industrial engineering partner for all types of projects, from conceptual studies and pilots to large-scale commercial expansions.

Where We Work

The benefits of our approach apply to new asset developments and brownfield optimization projects across several industrial markets. This includes biofuels and produced water treatment to natural gas and petrochemical processing. We are headquartered in Calgary and maintain a satellite office in Houston.

What You Would Do in This Role

The Junior IT Support Analyst focuses on foundational tasks, providing technical assistance to end-users and supporting the IT team in daily operations. This role emphasizes learning and basic competency building in IT support.

Key Responsibilities

• Technical Support: Provide first-level technical support to end-users, assisting with basic technical issues related to hardware, software, and peripherals.
• Customer Service and Communication: Communicate effectively with users to understand and address their IT needs, ensuring a positive user experience.
• Hardware and Software Troubleshooting: Perform basic troubleshooting for computer systems, applications, and network connectivity issues under supervision.
• New User Setup and Onboarding: Assist in setting up hardware and software for new users, including configuring workstations and installing applications.
• Help Desk Operations: Log and categorize support requests in the help desk system, escalating issues as necessary.
• Asset Management: Assist in recording and tracking of IT client assets, including inventory management.
• Documentation and Reporting: Document support activities and resolutions in the ticketing system.
• Team Collaboration: Work closely with the IT team to assist in various projects and support tasks.
• Policy and Procedure Compliance: Adhere to established IT policies and procedures, maintaining security and compliance standards.

Required Qualifications and Skills

• Technical Proficiency: Basic understanding of computer hardware and software.
• Problem-Solving Skills: Ability to identify and resolve basic technical issues.
• Communication Skills: Good verbal and written communication skills.
• Customer Service Orientation: Strong desire to help others and provide excellent customer service.
• Team Player: Ability to work collaboratively within a team environment.
• Organizational Skills: Capable of managing multiple tasks and prioritizing effectively.

Preferred Qualifications

• Education: Diploma or certificate in Information Technology, Computer Science, or related field.
• Experience: Up to 1 year of experience in IT support or a related role.
• Certifications: CompTIA A+ Certification or equivalent is a plus.

Why People Like Working with Us

Working with Vista is a chance to contribute to the typeof challenging municipal and industrial projects that the world requires. If that doesn’t excite you, this role likely won’t be a fit.

Challenging projects require focus, and we enable our people to do their best work with modernized project systems that are based on our leading use of intelligent data-centric execution architecture. Our staff and clients like that it gives them real-time access to validated data shared across all project departments. This fosters project design and business decisions based on a single, authoritative source of truth and provides increased transparency and collaboration with team members and clients, leading to improved engineering quality and a product we can all take pride in.

What We Offer

An opportunity with Vista is not just a job; it is a chance to tackle challenging projects with colleagues who are among the most recognized and accomplished in their disciplines.

Vista offers all employees

A stimulating, fast-paced and challenging work environment where you will contribute to the interesting municipal and industrial engineering projects

A robust and consistent recruitment process that ensures your colleagues are likeminded and comparably capable

An opportunity to be a part of an entrepreneurial, technically skilled team which has established leadership in innovative engineering solutions

A strong value-based philosophy that provides an informal, close-knit team environment, where you and your family feel like a part of our organization, and not just an employee number

Competitive compensation and benefits, including a performance-linked variable pay program

Company-sponsored social events and team sports

Flexible work schedules, half-day Fridays and free parking

An organization that values and encourages diversity

How to Apply

Please complete the application form below and include a cover letter concisely demonstrating how your skills and experience align with our job posting.By submitting this application, you consent to ourPrivacy Policy , and you consent to receive transactional electronic messages from Vista and third parties acting on our behalf.

Note:As part of the interview process there will be a technical testing component that will take up to two hours and can be completed at home on your own timeline. Candidates may be required to complete a security clearance procedure prior to receiving anoffer.

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