JUNIOR IT SPECIALIST(S) / Niagara Peninsula Energy

The MEARIE Group; Niagara Falls; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading energy company in Niagara Falls is seeking a Junior IT Specialist to support and maintain their corporate network infrastructure. This in-office role requires a degree in Computer Science or a related field and offers opportunities for travel and hands-on technical experience. The ideal candidate will assist with user support, technical documentation, and implementation of new technologies while working closely with the IT team enhancing systems performance.

Benefits

Inclusive workplace

Diverse backgrounds encouraged

Qualifications

• Requires 0-2 years of related work experience.
• CompTIA A+ Certification or equivalent would be an asset.
• Experience with PC hardware and mobile devices troubleshooting.

Responsibilities

• Provide technical support and maintenance for corporate network infrastructure.
• Process helpdesk tickets, assist with system performance monitoring.
• Participate in documentation and backup activities.

Skills

Technical support

Networking troubleshooting

Windows Operating Systems

SQL

Communication protocols

Education

University Degree in Computer Science

College Diploma in Information Systems

Tools

Microsoft Office 365

Windows Server Management

Job description

JUNIOR IT SPECIALIST(S)

Niagara Peninsula Energy Inc. (NPEI) is seeking a qualified individual to join our management team in the position of Junior IT Specialist. This position is an in-office role working out of our corporate office located in Niagara Falls, with occasional travel to all NPEI locations where our corporate technical infrastructure is in place. This position reports to the IT Security Supervisor and would be first point of contact for hardware, applications, computer, network, and telephony including mobile devices. The team player with initiative and ability to work independently, would work alongside IT Specialist(s) on projects, user support, reporting and documentation including network topology and installation, configuration and testing of new technologies and equipment.

Primary Duties & Responsibilities:

• Provide technical support and maintenance related to the corporate network infrastructure through the helpdesk ticketing system.
• Process requests related to clients and security for moves, add, changes, and delete (MACD).
• Process and escalate helpdesk tickets according to SLA’s and escalation paths.
• Participate in documentation of help desk ticket resolutions, applications, hardware, and network applications.
• Assist with performing upgrades to Microsoft Office Products suite, and monitor patching of applications, MS Windows, third party patch update, and deployment of approved renewed security certificates.
• Actively contribute to the improvement of available tools and internal processes used by the support team. Keeps current with relevant advancements in technology in order to provide input into recommendations for process improvements to ensure system reliability, scalability, security, integrity and performance.
• Follow operating procedures for infrastructure implementation, maintenance and support. Participate in DR and backup activities including backup, restoration, and scheduled testing.
• Update and assist with the maintenance of an accurate IT asset inventory in relation to the Corporate financial fixed assets record.
• Monitor the health of internal assets and system performance as reported in the remote management and monitoring application.
• Assist with Firewall management and maintenance.
• Assist with Antivirus operations, manage, review, and report.
• Participate in email filtering and security.

Required Qualifications & Skills:

• University Degree in Computer Science or STEM major (science, technology, engineering and math), or a College Diploma in Information Systems / Network / Electronics Technician or Technology.
• CompT1A A+ Certification or equivalent would be an asset.
• Requires 0-2 years of related work experience in a similar role.
• Experience with Microsoft Office 365 management and in windows server management.
• Experience with PC hardware, printers, scanners, computer peripherals, mobile devices (iOS and Android) troubleshooting.
• Experience with networking troubleshooting – LAN, wireless, VPN.
• Knowledge of communication protocols such as tcp, http, https, and sftp.
• Knowledge of system administrative functions including Windows Operating Systems, SQL, Oracle; familiarization with MS Office, Microsoft Development tools such as Visual Basic and Access.

How to Apply:

Interested and qualified applicants are encouraged to apply by submitting a cover letter and resume no later than 4:30 p.m. on Friday, August 1, 2025 to [e-mail].

Niagara Peninsula Energy Inc. is committed to creating an inclusive workplace and we encourage candidates from diverse backgrounds, experiences, and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.

We sincerely thank all applicants for their interest in this position; however, due to volume, only those selected for an interview will be contacted. Niagara Peninsula Energy Inc. is an equal opportunity employer and is AODA compliant. If you are selected to participate in the recruitment process for the position to which you have applied and require a disability-related accommodation, please notify the People & Culture Department.