Junior IT Specialist, Division Services

Mattamy Homes; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading homebuilder in Ontario seeks a Junior IT Specialist to provide IT support and ensure smooth service delivery for business operations. The ideal candidate will have strong technical skills, customer service experience, and be proactive in problem-solving. Join a diverse and inclusive environment where your contributions matter.

Benefits

Inclusive work culture

Opportunities for personal growth

Health benefits

Qualifications

• Strong knowledge of computer hardware, software, operating systems, and networking fundamentals.
• Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment.
• Demonstrated experience with client support and a proven ability to deliver a high level of customer service.

Responsibilities

• Provide exemplary end-user support and service in all situations.
• Collaborate with IT Service Delivery Leads for incident management.
• Assist users with Windows, iPads, iPhones, and Android support.

Skills

Computer hardware knowledge

Technical issue diagnosis

Customer service skills

Excellent communication

Networking fundamentals

Education

College Diploma or University Degree in business or information systems

Tools

Fresh Service

Office 365

Active Directory

LogMeIn

Job description

Location:	Mississauga, Ontario
Company:	Mattamy Homes Canada
Department:	Information Technology, GTA LowriseDivision
Employment Type:	Full-Time
Reports to:	Manager, Division Services

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

Reporting to theIT Manager, Division Services,the Junior IT Specialist Division Service will be responsible for supporting and ensuring delivery of IT services to theToronto Homebuildingbusiness so that end users can accomplish business tasks, while striving to achieve the company mission the Best Homeowner Experience, in all activities undertaken.

What you’ll do

• Provide exemplary end-user support and service in all situations, keeping the end-user informed of progress and workarounds.
• Provide a prompt response to user requests for information and assist in application system problem resolution.
• Collaborate withIT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and toresolve after-hours incidents.
• Proactively build relationships and awareness of remote office activities with key stakeholders from the different divisions.
• Ensure defined process and proceduresare followed and maintained.
• Partner with People & Culture and business leads to ensure onboarding/offboarding processes are followed.
• Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone and Android support.
• Troubleshoot meeting related issues with Logitech devices/Microsoft Teamsand assist remote users through LogMeIn.
• Triage issues and service requests via phone,e-mailor service desk ticketing system.
• Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required.
• Train users on Mattamy processes and applications.
• Manage ordering & deployment of hardware and software required for users.
• Ensure user hardware central database is managed and up to date.
• Manage distribution groups.
• Assist users in troubleshooting Multi-Factor Authentication (MFA) related issues.
• Deployment and troubleshooting Konica Minolta printers and ensure toner inventory is managed.

What you bring

• Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/WAN/VPN).
• Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment.
• Understanding of Wide Area Network and LAN technologies that can be used to connect site, trailers and offices.
• Demonstrated experience with client support and a proven ability to deliver a high level of customer service.
• Excellent written and verbal communication skills.
• Customer and Vendor relationship management skills.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Strong ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Able to travel within theGTAregion.

Bonus points

• College Diploma or University Degree in business or information systems.
• Experience with the following systems: Fresh Service, Solarwinds, Office 365 (Applications, Email, Teams, Sharepoint, PIMS/ LAPS, MFA), Active Directory, Apple, Windows and Android Devices, Dell Hardware, JD Edwards and LogMeIn.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.