Junior Individual Disability Adjudicator

Manulife Insurance Malaysia; Ontario; Remote; CAD 42,000 - 72,000; Full time

Job summary

A leading financial services provider is seeking a Junior Individual Disability Adjudicator. This role involves managing disability claims, establishing superior customer service, and ensuring eligibility determinations. Candidates should have a university degree or equivalent experience, strong customer service skills, and an aptitude for adjudication. Bilingualism in English and French is preferred. This position offers remote work opportunities across various Canadian provinces.

Benefits

Customizable benefits including health and dental

Generous paid time off program

Retirement savings plans

Qualifications

• Customer service oriented individual with negotiating skills.
• Able to conduct telephone interviews effectively.
• Knowledge of government legislation and legal precedents is an asset.

Responsibilities

• Establish superior customer service to Clients and Stakeholders.
• Manage ongoing Disability claims and make benefit eligibility decisions.
• Document claims accurately to maintain records.

Skills

Customer service

Bilingualism (English and French)

Adjudication knowledge

Analytical skills

Education

University degree or equivalent work experience

Job description

Junior Individual Disability Adjudicator page is loaded

Junior Individual Disability Adjudicator

Apply locations CAN, Ontario - Full Time Remote CAN, Nova Scotia - Full Time Remote CAN, New Brunswick - Full Time Remote CAN, Manitoba - Full Time Remote CAN, Saskatchewan - Full Time Remote time type Full time posted on Posted Yesterday time left to apply End Date : August 6, 2025 (12 days left to apply) job requisition id JR25071493

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

To be successful in our claims department you must have a passion for making a difference in our customers lives! You will be a dynamic, positive, customer service focused and creative individual in your work. You will also need to have an aptitude and demonstrated ability to think outside of the box to provide solutions and identify opportunities to improve our processes and customer experience. You are a change-maker, innovative, resourceful and thrive on pushing our company forward with fresh ideas. You are hungry for success and we foster a working environment where you can grow your skills and achieve your goals.

Responsibilities :

Establish and maintain superior customer service to Clients, Sponsors, and Internal Stakeholders

Create a white glove customer experience for our Claimants

You will have adjudication knowledge and experience

Manage ongoing Disability claims and short term Pay and Close Claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas.

Excellent phone call etiquette, and ability to conduct Tele-Phone Interviews

Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits

Make decisions on claim benefit eligibility determination and communication decisions to stakeholders

Document the claim file to ensure an accurate record of events that transpire in the claim handling

Obtain proper file information and review with policy provisions to verify eligibility

Accurately maintain claim records on system to ensure accuracy of reserve calculations

Preferred Qualifications :

University degree in any discipline or equivalent work experience.

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Customer service oriented individual with negotiating skills is essential.

Excellent interpersonal skills with good oral and written communication skills in English for use in dealing with internal and external customers, claimants, brokers, physicians, employees, hospitals, investigators and lawyers.

Ability to respond constructively and decisively in high pressure or emotional situations and to respond positively to change.

Working knowledge of government legislation and legal precedents, the Insurance Act and / or Quebec Civil Code is an asset.

Ability to thrive in a high energy culture.

Good analytical skills to evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate.

Proven ability to make decisions and handle pressure.

Continuous improvement mindset.

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https : / / www.manulife.com / en / about / our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

42,825.00 CAD - $71,375.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include :

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts.

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https : / / www.manulife.com / .

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