Junior Helpdesk Analyst to support a hardware deployment (laptops, mobile, & monitors) and prov[...]

S I Systems; Calgary; On-site; CAD 40,000 - 65,000; Full time

Job summary

An innovative firm is seeking a Junior Helpdesk Analyst to join their team in Calgary. In this role, you will support a hardware deployment, assisting with laptops, mobile devices, and monitors, while providing tier 1 user support. The ideal candidate will have over two years of helpdesk experience in a Windows environment, with skills in imaging and setting up office hardware. This position offers a fantastic opportunity to grow your technical skills in a collaborative environment, making a real impact on user experience. If you're passionate about technology and eager to support users, this role is perfect for you.

Qualifications

• 2+ years of helpdesk experience providing tier 1 support in a Windows environment.
• Experience imaging and wiping computers.

Responsibilities

• Support hardware deployment including laptops, mobile devices, and monitors.
• Provide tier 1 user support for technical issues.

Skills

Helpdesk Support

Windows Environment

Imaging Computers

Office Hardware Setup

Troubleshooting

Tools

Office 365

Job description

Junior Helpdesk Analyst to support a hardware deployment (laptops, mobile, & monitors) and provide tier 1 user support

Our Calgary client is looking for a Junior or Intermediate Helpdesk Analyst to support a hardware deployment (laptops, mobile, & monitors) and provide tier 1 user support.

Calgary based candidates, 4 days a week onsite, downtown Calgary. The successful candidate will need to obtain or hold an enhanced reliability clearance (requires 5+ years in Canada).

Must Have:

1. 2+ years Helpdesk experience providing tier 1 support in a Windows environment.
2. Experience imaging and wiping computers.
3. Experience moving and setting up office hardware.

Nice to Have:

1. Experience with Office 365 (Troubleshooting, deploying, configuring, etc.).