Junior Customer Support Manager

Agency of Internet Rights; Canada; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Remote work

Team events

Vacation leave

Sick leave

Library access

Volunteer programs

Birthday gifts

Job summary

AIR Creators Ecosystem is seeking a client-focused professional to advise partners, analyze large data sets, and craft presentations on our services. You will interpret analytics, work with tables and formulas, and maintain strong English communication across a global remote team.

Join a mission-driven company empowering creators while delivering high-impact insights and flexible scheduling. This role offers remote work with a robust benefits package and opportunities to grow with us.

Qualifications

• Experience in working with clients.
• Ability to analyze information and make conclusions from analytics.
• Ability to work with tables and formulas in spreadsheets.
• English at Upper Intermediate level.

Responsibilities

• Communicating with company partners and providing consultations.
• Solving difficult customer issues.
• Developing presentations for partners about the company's new services.
• Consulting on updates to the rules and new features on YouTube.

Job description

AIR Creators Ecosystem is one of YouTube’s biggest partners worldwide, with more than 20 billion monthly views. We work directly with YouTube, Google, Meta, and TikTok. Our goal is to make creators’ lives better and their content more successful by covering all of their needs.

With our team, you’ll get to work with top-tier creators from 44 countries, experience constant digital growth, and enjoy a creative and fun team that shares your mindset and challenging goals.

About us:

AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 15 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.

Our Mission:

Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s fintech services, finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.

Responsibilities:

• Communicating with company partners and providing consultations.
• Solving difficult customer issues.
• Developing presentations for partners about the company's new services.
• Consulting on updates to the rules and new features on YouTube.

Working conditions:

• Start of the working day before 10:00, with a flexible schedule

Requirements:

• Experience in working with clients.
• Ability to work with large amounts of data.
• Ability to analyze information and make conclusions about analytics.
• Ability to work with tables and formulas.
• English at Upper Intermediate level.

Preferred Qualifications a plus:

• Experience in a similar position.
• Experience with AI.

Company Values:

• Exceptional expertise - striving to be the best in our field
• Meticulous - delving deeply into the client's business at the client level.
• Flexible - accept change as an integral part of the business
• ROI-oriented - Our primary focus is on affecting income growth and reducing costs, followed by everything else.
• Data-driven - data-driven assumptions and decisions
• Appreciation - feedback and recognition: the ability to notice, evaluate, encourage, note, and make adjustments.

The Benefits:

• Quality health insurance.
• Remote work and flexible schedule with work-life balance.
• Corporate events for you and your family.
• Online and offline team building for your team.
• Vacation leave of 18 work days.
• 5 days paid sick leave.
• Corporate library, lectures, and webinars on various topics.
• Opportunity to participate in volunteer and charitable projects and projects to support the military.
• Gifts for birthdays and special occasions (weddings, Christmas, etc.)

Do you want to be involved in outstanding projects?

We will contact you soon if we feel you could be a good fit!