Junior Customer Success Associate (Ottawa)

Marler & Associates Search; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

An innovative startup in the sports coaching software industry is seeking a Junior Customer Success Associate. This role is perfect for someone passionate about sports and technology, eager to help coaches succeed. You will be responsible for customer onboarding, managing renewals, and providing crucial support during game days. The ideal candidate thrives in a fast-paced environment, possesses strong problem-solving skills, and is comfortable working irregular hours. Join a dynamic team and make a real impact in the sports community!

Qualifications

• Passion for sports and technology in coaching.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Handle customer onboarding and manage renewals.
• Provide support during game days and off-season.

Skills

Customer Support

Problem Solving

Communication

Detail Oriented

Education

High School Diploma

Bachelor's Degree

Job description

Junior Customer Success Associate (Ottawa)

Our client has set the standard for what it means to provide instant video replay technology.

Our client’s product has quickly grown in popularity and has now become the market leader when it comes to instant replay solutions for coaching and training needs. Their expertise and technology have extended beyond football, working with hockey and lacrosse teams as well as with various organizations within defense and law enforcement training environments.

Job Description

We’re looking for somebody who is passionate about sports and wants to join one of the fastest growing startups in Ottawa. Our client has emerged as a blue-chip company in the sports coaching software industry, combining innovative and easy to use technology to help coaches win more games. We’re looking for a Customer Success Associate who loves solving problems and who doesn’t shy away from stressful and high-pressure situations.

As part of the Customer Success & Support Team, our goal is to always be available and solve problems for our customers when they need it most (during their seasons and on game days). Your main responsibilities would be handling customer onboarding, managing renewals in the off season, and most importantly being available for in season and game day support. Specifically on game days, you would have to answer and make phone calls on Thursday nights, Friday nights and Saturdays during the football season, and replying to emails and chats from our users, ultimately making sure that each team is prepared to run the product smoothly on game days. You will become an expert in operating and supporting their products.

In a cover letter can you discuss whether you are comfortable with working irregular hours as well as being available to take and make phone calls on Thursday, Friday and Saturday nights during the peak season (mid August – Mid December) between 4pm – 12am ET?

Preferred Qualities

• Comfort in a fast-paced, entrepreneurial, start-up environment
• A genuine interest in helping coaches use and leverage technology in sports
• Detail oriented, positive minded, strategic thinker and strong work ethic
• Calm under pressure and stressful situations
• Comfortable and confident with speaking on the phone
• Eager to learn and grow with a “do not take no for an answer” mentality