Junior Bilingual (EN / FR) Tier 1 Desktop Support Technician (2+years) to resolve customer issu[...]

S I Systems; Regina; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Junior Bilingual (EN/FR) Tier 1 Desktop Support Technician to join their IT service desk. This hybrid position requires individuals with 2+ years of experience to assist customers with various IT-related issues while utilizing knowledge base documentation. Good communication skills and reliability are essential for this role.

Qualifications

• 2+ years experience in Tier 1 Desktop Support.
• Fluent in English and French.

Responsibilities

• Update troubleshooting documentation as part of our knowledge base.
• Resolve incidents over various communication channels.
• Familiarity with updating and using a knowledge base.

Skills

Communication

Time Management

Willingness to Learn

Dependability

Familiarity with ITIL Processes

Job description

Job Type : Contract

Positions to fill : 2

Job End Date : Nov 30, 2025

Pay Rate : Hourly : Negotiable

Job ID : 141542

Our client is looking for a Junior Bilingual (EN / FR) Tier 1 Desktop Support Technician (2+years) to resolve customer issues and incidents (Hybrid - office across Canada)

• Candidates that are not fluent / bilingual in both English and French will not be considered.

Responsibilities

• Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
• Resolve incidents over various communication channels as a member of the IT service desk.
• Comfortable with a variety of basic software solutions.
• Good communication and time management skills.
• Demonstrated ability and willingness to learn new tools.
• Dependable and reliable.
• Familiarity with updating and using a knowledge base.
• General knowledge of computer systems, analysis techniques, and ITIL processes.

Must Haves

• 2+ years experience in Tier 1 Desktop Support