Jr. Workstation Deployment Analyst to support client needs in the utilities space

Jr. Workstation Deployment Analyst to support client needs in the utilities space

Our client is looking for a Workstation Deployment Analyst to support client needs in the utilities sector (Internship).

Must Have's:

• 2 years of experience as a Workstation Analyst
• Experience in computer desktop building and support
• Knowledge of SCCM functionality and its role in deploying Windows 11
• Experience in application installation and troubleshooting
• Familiarity with Win10 and Win11
• Familiarity with desktop management processes
• Ability to troubleshoot installation issues
• Knowledge and experience with Microsoft Multi-factor Authentication
• Excellent customer service skills, with the ability to assist users who may be frustrated with the mobile phone wiping process

Nice to Have's:

• Experience working with Microsoft best practices
• Proven ability to work within standard procedures and methodologies, as well as contribute to procedure and methodology improvements
• Willingness to travel to various sites in Edmonton and potentially other locations in Alberta (e.g., Canmore, Fort Saskatchewan)
• Flexibility to start work earlier, potentially as early as 7 am

Responsibilities:

• Support the transition of laptops and desktops from Win10 to Win11
• Troubleshoot and resolve failed deployments
• Assist users with Win11 migrations and upgrades
• Work within a project team and independently as required
• Application installation and troubleshooting