Jr. Call Center Associate to support Early Stage (ESOP) Collections for our large banking client

S I Systems; Ottawa, Regina, Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Jr. Call Center Associate to support Early Stage Collections for a large banking client. This role involves engaging with customers regarding delinquent accounts, conducting risk assessments, and negotiating payment arrangements. Successful candidates will undergo comprehensive training, ensuring they are well-prepared to meet quality and performance metrics. If you have a passion for customer service and a desire to make a difference in the financial sector, this opportunity could be the perfect fit for you.

Qualifications

• 6 months of call center experience required.
• Intermediate proficiency in Microsoft Office is essential.

Responsibilities

• Conduct inbound and outbound calls regarding overdue payments.
• Negotiate payment plans and provide hardship solutions.

Skills

Call Center Experience

Microsoft Office (Excel, Word, Outlook)

Consumer Collections Understanding

Job description

Jr. Call Center Associate to support Early Stage (ESOP) Collections for our large banking client

Job Type: Contract

Positions to fill: 1

Start Date: May 21, 2025

Job End Date: Nov 21, 2025

Pay Rate: Hourly: Negotiable

Job ID: 145154

Jr. Call Center Associate to support Early Stage (ESOP) Collections for our large banking client

Duration: 6 months (possibility of extension or full-time employment)

Start Date: May 21, 2025

Job Description:

The Early Stage Collections call center agent is responsible for collecting on 1-3 cycle delinquent and overdrawn accounts, maintaining high efficiency and customer service standards within a collection environment. Agents should remain objective during customer interactions, assess risk, and make payment arrangements within established processes or refer customers for alternative solutions such as reduced or deferred payments, restructuring, or hardship programs. Proactively engage non-delinquent borrowers with outreach offers. Agents are expected to meet specific quality and metric targets aligned with the line of business.

***The successful candidate will undergo 7 weeks of paid, comprehensive training starting on May 21st***

Must Have Skills:

• At least 6 months of call center experience
• Intermediate proficiency in Microsoft Office (Excel, Word, Outlook)
• Basic understanding of Consumer Collections and related procedures

Nice to Have Skills:

• Additional relevant skills or experience in collections or customer service are a plus.

Job Responsibilities:

• Conduct inbound and outbound calls regarding overdue payments
• Respond to customer inquiries about delinquent accounts and negotiate payment plans
• Provide hardship solutions after conducting risk assessments
• Handle transactions related to customer and branch calls or refer to appropriate internal teams