JPC - 1113 - Program Manager Voice of Customer (CX Focus)

NEARSOURCE TECHNOLOGIES; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading tech consulting firm seeks a Program Manager focusing on Voice of Customer initiatives. The role involves leading strategic CX improvements for Fortune 500 clients, driving customer loyalty through impactful projects. Ideal candidates possess extensive experience in customer experience management and are adept in stakeholder communication and program execution.

Qualifications

• 4+ years managing Voice of Customer programs.
• Strong understanding of CX metrics.
• Excellent storytelling and presentation skills.

Responsibilities

• Lead cross-functional planning of CX initiatives.
• Drive execution aligned with loyalty goals.
• Develop and maintain program artifacts.

Skills

Customer experience management

CX strategy understanding

Stakeholder communication

Business case development

Presentation capabilities

Attention to detail

Job description

JPC - 1113 - Program Manager Voice of Customer (CX Focus)

Join to apply for the JPC - 1113 - Program Manager Voice of Customer (CX Focus) role at NEARSOURCE TECHNOLOGIES

Job Title : Program Manager, Voice of Customer (CX Focus)

Location : 100% Remote, Canada

Experience : 4+ Years

Role Summary :

NearSource is looking for a Program Manager to lead initiatives focused on elevating the customer experience through structured Voice of the Customer (VoC) programs. The selected candidate will work on high-impact projects for a Fortune 500 product company, driving customer loyalty through strategic CX improvements.

Key Responsibilities :

1. Lead cross-functional planning and execution of large-scale Voice of Customer (VoC) initiatives
2. Drive CX strategy execution aligned with business goals to enhance customer loyalty
3. Develop and maintain program artifacts including project plans, risk assessments, and status updates
4. Create business cases that measure both sentiment shifts and operational impact of CX improvements
5. Collaborate with global teams to identify, prioritize, and implement VoC feedback into CX enhancements
6. Communicate program insights effectively through visual storytelling and executive-ready presentations
7. Ensure accuracy, detail orientation, and deadline-driven execution in all program activities

Must-Have Skills :

1. Experience managing customer experience or Voice of Customer programs
2. Strong understanding of CX strategy and customer loyalty metrics
3. Proficient in project / program documentation and stakeholder communication
4. Skilled in business case development and impact measurement
5. Excellent storytelling and presentation capabilities
6. Strong attention to detail and time-sensitive program execution

Nice-to-Have Skills :

1. Familiarity with CAD or design software industries
2. Experience with customer sentiment analytics tools
3. Background in agile or hybrid project methodologies

Apply now, or share your resume with salary expectations at [e-mail].

Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there's a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.

About NearSource :

NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Statement :

NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.