Journey Analyst (Contract)

Richardson Wealth Ltd; Toronto; Hybrid; CAD 61,000 - 70,000; Full time

Job summary

Richardson Wealth is seeking a Journey Analyst to support journey owners with market and user research, journey optimization, and agile delivery. You will help translate business concepts into actionable requirements and collaborate to organize PI planning.

The role emphasizes stakeholder engagement, visualization of requirements, and continuous improvement in a transforming wealth management environment.

Qualifications

• 2 years' experience as journey analyst or business analyst in a business context.
• Understanding of the Wealth Management industry and regulatory environment.
• A passion for client and advisor experience, with concrete achievements.
• An excellent capacity to understand and analyze client and advisor needs, with an overall view of related processes.
• Strong coordination skills across multiple stakeholders and departments.
• Able to work in complex environments and in the context of transformation.

Responsibilities

• Works in collaboration withthe journey ownerand the product ownerto able to translate business concepts into easy-to-understand technical language.
• Supports the journey ownerin defining and documenting the optimized journeys.
• Works in collaboration with the journey owner to organize and facilitate program increment planning (PI planning).
• Helps theJourneyOwnerdefine and own the value definition ofthe Epis and acceptation criteria of the stories.
• Collaborates with theIT deliveryteam toenable them toprovide a delivery estimate for user stories to gaina teamcommitment.
• Works ahead of the delivery team todefine optimized journeysfor nextiterationsofepics and features.
• Helps inacceptance criteriacreationin a format that supports Acceptance Test Driven Development.
• Provides discipline, rigor, andbusinesscontextto the requirements definition and validation process.
• Is an effective facilitator for delivery team to deliver incremental units of business value.
• Can decompose and describe business needs asepics and featureswhile enabling incremental delivery.
• Can visualize business needs /requirementsasepics,featuresand stories.
• Collaborates with key stakeholders to complete required artifacts.

Skills

Journey analysis

Business analysis

Stakeholder coordination

Agile delivery

Facilitation

Visualization of requirements

Education

Degree in Business or Marketing

Job description

Job Description

Posted Monday, August 10, 2026 at 4:00 AM

About Us:

As a leading Canadian wealth management organization,Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are home to some of Canada’s best investment advisors. We’ve embarked on an exciting growth phase – a multi-year transformational journey to enhance our entrepreneurial, high-performing, advisor-centric culture.

Position Overview:

Richardson Wealth Management is on a transformation journey and want to develop and implement an industry-changing digital strategy that will enable the firm to deliver an unmatched, seamless digital experience for clients and advisors and find new ways to serve clients, integrate digital touchpoints and channels to improve operational efficiencies and attract the next generation of client, advisor and employee with flexible options for engagement.

As Journey Analyst, you will support the Journey owners with market and user research, journey optimization (e.g. experience redesign), journey orchestration and agile delivery and execution.

Strategy / Value Focus

Partners withthe journey owners andkey stakeholders to articulatejourneyvision; documents problem / opportunity and broader context; defines the desired future states using outcomes as measures of success and with a strong focus onexperience andvalue delivery

Business Needs Discovery, Visualization, and Validation

Collaborates withjourney ownersand other stakeholders to identify business needs; captures / presents business needs asjourney mapsand visualized requirements

Stakeholder Engagement / Communication

Identifies stakeholders and ensures they are actively providing necessary inputs to teams

Knowledge Centre for the Team

Acts as the team’s central point for business /experienceknowledge and ensuresUX Designers,Process Engineers, ProductOwnersand other team members have necessary information and knowledge to complete their activities

Collaboration Facilitator

Engages the right set of staff within the team based on desired goals to facilitate collaborative working sessions

Proactive Issue Identification –

self-organizes around risks / issues / blockers; raises them as soon as they are identified or appear

Continuous Improvement Support

Practices continuous improvement and is on the constant lookout for opportunities; provides and adapts to continuous feedback positively

This is an existing vacancy.

Duties & Responsibilities:

• Works in collaboration withthe journey ownerand the product ownertoable to translate business concepts into easy-to-understand technical language
• Supports the journey ownerin defining and documenting the optimized journeys
• Works in collaboration with the journey owner to organize and facilitate program increment planning (PI planning)
• Helps theJourneyOwnerdefine and own the value definition ofthe Epis and acceptation criteria of the stories
• Collaborates with theIT deliveryteam toenable them toprovide a delivery estimate for user stories to gaina teamcommitment
• Works ahead of the delivery team todefine optimized journeysfor nextiterationsofepics and features
• Helps inacceptance criteriacreationin a format that supports Acceptance Test Driven Development
• Provides discipline, rigor, andbusinesscontextto the requirements definition and validation process
• Is an effective facilitator for delivery team to deliver incremental units of business value
• Can decompose and describe business needs asepics and featureswhile enabling incremental delivery
• Can visualize business needs /requirementsasepics,featuresand stories
• Collaborates with key stakeholders to complete required artifacts

Education and Experience:

• 2 years' experience as journey analyst or business analyst in a business context
• Understanding of the Wealth Management industry and regulatory environment
• A passion for client and advisor experience, with concrete achievements
• An excellent capacity to understand and analyze client and advisor needs, with an overall view of related processes
• Strong coordination skills across multiple stakeholders and departments
• Able to work in complex environments and in the context of transformation, with multiple stakeholders
• Degree in Business or Marketing

The expected annualized base salary range for this role is $60,500-$70,200.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity.

#LI-Hybrid

#LI-AA

Why Apply:

Our firm is only as good as the people who work here. Our employees are exceptional because they combine in-depth expertise with enthusiasm, and empathy. From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. Are you innovative, self-driven, and client-centric?

If so, we’re ready to invest in you.

Richardson Wealth is an equal opportunity employer and committed to providing a diverse, equitable and inclusive environment. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act. Candidates may request accommodation at any point during the interview process.