Joni Server Assistant (Full Time)

Hyatt Hotels; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Server Assistant to join its vibrant team. This role is essential for ensuring an exceptional dining experience, as you will assist servers, maintain cleanliness, and provide excellent customer service. The position requires a service-focused personality, effective communication skills, and the ability to thrive in a fast-paced environment. Join a community that values respect and inclusion while working in a beautifully renovated setting that offers complimentary meals, health benefits, and opportunities for growth. If you have a passion for hospitality and a commitment to quality service, this is the perfect opportunity for you.

Benefits

Complimentary meal during shift

Employer RRSP Matching Contributions

Complimentary hotel nights and discounts

Extended Health and Dental benefits

Tuition reimbursement program

Great Place to Work Certified (2023 & 2024)

Qualifications

• 2+ years experience in luxury service roles.
• Smart Serve certification is mandatory.

Responsibilities

• Assist servers by clearing and setting tables.
• Deliver food and respond to patrons' requests.
• Maintain cleanliness and organization of the server station.

Skills

Customer Service

Communication Skills

Service Focused Personality

Ability to Lift 50-lbs

Education

Smart Serve Certification

Previous Fine Dining Experience

Job description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose : to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

1. Complimentary meal during shift
2. Employer RRSP Matching Contributions
3. Complimentary hotel nights and discounts at Hyatt properties around the world
4. Extended Health and Dental benefits for you and your dependents 90 days after joining
5. Tuition reimbursement program
6. 2023 and 2024 Great Place to Work Certified

About the Role - Joni Server Assistant

We are looking to employ a hardworking and dedicated server assistant to assist our servers and ensure that tables are cleared, cleaned, and properly set for patrons. The server assistant’s responsibilities include preparing and refilling beverages, assisting servers with processing payments, removing trash, and sanitizing restaurant menus. You should also be able to perform end-of-day clean-up duties.

To be successful as a server assistant, you should be well-organized and able to work in a fast-paced environment. Ultimately, an outstanding server assistant should demonstrate effective communication skills and always achieve excellent customer service.

Some of the responsibilities include:

1. Welcoming patrons, escorting them to their tables, and providing them with menus.
2. Serving complimentary snacks to patrons once they are seated.
3. Wrapping utensils in napkins accordingly.
4. Clearing dirty plates, utensils, and glassware from tables as required.
5. Carrying dirty tableware to the kitchen area.
6. Preparing tables for arriving patrons by wiping up spills, clearing away crumbs, replacing soiled linen, and setting up tableware, napkins, and condiments.
7. Delivering food to tables when Servers are busy.
8. Responding to patrons' requests and informing management of any complaints.
9. Arranging tables and chairs to accommodate larger groups of patrons.
10. Ensuring that the server station is adequately stocked with necessary restaurant supplies.

Minimum Requirements:

• Service focused personality is essential
• Previous fine dining or luxury level service knowledge and training.
• Minimum 2 years previous work experience in a world-class luxury brand in a similar capacity.
• Current Smart Serve certification.
• Must have a flexible schedule, be highly motivated and quality driven
• Excellent communication skills
• Must be able to lift up to 50-lbs
• Constant walking & standing
• Frequent lifting, crouching/bending/stooping/kneeling

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.