Jobs (Edmonton): Ticketing and Box Office Manager – Grindstone Theatre

Theatre Alberta; Edmonton; On-site; CAD 20,000 - 29,000; Full time

Job summary

Grindstone Theatre in Edmonton is seeking a Ticketing and Box Office Manager to oversee bookings and handle all ticketing needs for Grindstone Theatre and Orange Hub locations.

Responsibilities include listing tickets on Showpass, updating seating charts, monitoring sales, answering client inquiries, and issuing complimentary tickets; this role also trains staff and assists with contracts, invoices, and renter communications.

Qualifications

• Experience with Showpass ticketing and box office operations.
• Ability to update seating charts and monitor sales.
• Proven experience in invoicing and contract management.
• Strong organizational skills and attention to detail.
• Theatre background is essential.
• Fluency in English; excellent customer service.

Responsibilities

• Put tickets up for sale on Showpass.
• Update seating charts for ticket sales.
• Monitor ticket sales and reconcile accounts.
• Answer client inquiries about ticketing.
• Monitor and issue complimentary tickets.
• Train box office staff and ensure processes are followed.
• Prepare and send contracts to renters and assist with invoices.

Skills

Detail oriented

Highly organized

Spreadsheet proficiency

Process optimization

Invoicing experience

Contract management

Theatre experience

Showpass

Invoicing software

Ticketing systems

Tools

Showpass

Invoicing software

Spreadsheet apps

Job description

Jobs (Edmonton): Ticketing and Box Office Manager – Grindstone Theatre

We’re looking for a new Ticketing and Box Office Manager to assist with bookings, and take care of all ticketing needs for the Grindstone Theatre and Orange Hub locations.

The Ticketing and Box Office Manager will manage ticket reconciliation for clients and all ticketing needs.

This includes:

• putting tickets up for sale on Showpass
• updating seating charts for ticket sales
• monitoring ticket sales
• answering client inquiries about ticketing
• monitoring and issuing complimentary tickets

This position will also train all box office staff and ensure ticket sales processes are followed. They will also assist with the bookings procedure by helping prepare and send out contracts to theatre renters, create and monitor invoices, and assist the Bookings and Operations Manager communicate with potential theatre renters.

A successful candidate will:

• be detail oriented and highly organized
• have a high proficiency in spreadsheet creation and organization
• be able to create systems to streamline work processes
• have a background in invoicing and contract management
• a background in business administration would be an assent
• experience in theatre is vital to this role

Compensation: $18/hr – 40/hrs per week in office
Work locations:
10019 81 Ave NW, Edmonton, AB T6E 1W7
10045 156 St NW, Edmonton, AB T5P 2P7