Job Title Tenant Support Worker

Lookout Housing + Health Society; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

Lookout Housing + Health Society is seeking a Tenant Support Worker in Vancouver to assist residents in achieving greater independence and stability. The role involves working closely with individuals facing various challenges, providing support, and addressing their needs through education and skills training. Candidates should have relevant experience and strong communication skills to thrive in a diverse environment.

Qualifications

• Related diploma or certificate or Grade 12 plus two years of relevant experience.
• Familiarity with community resources, particularly in addiction and mental health.
• Crisis Intervention Skills Training is an asset.

Responsibilities

• Provide assistance and education to residents.
• Develop service plans and administer finances and medication.
• Participate in tenant intakes and maintain documentation.

Skills

Communication

Stress Management

Organizational Skills

Education

Related Diploma or Certificate

Grade 12 education plus two years experience

Tools

Occupational First Aid Level 1 Certificate

Class 4 Driver's License

Job description

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Tenant Support Worker

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Date: May 22, 2025

Location: Vancouver, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Casual

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Savoy Hotel, Vancouver

15 minute walk from Stadium-Chinatown Skytrain Station

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

Salary

$31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Responsible for complying with and contributing to all aspects of health and safety program
  
  

Qualifications & Competence

• Related Diploma or Certificate; or minimum Grade 12 education plus two (2) years of recent related experience; or an equivalent combination of education, training, and experience
• Familiarity with community resources, particularly addiction, mental health, and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills Training is an asset
• Class 4 driver's License is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Ability to understand and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Quick learner and self-motivated
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance for the Vulnerable Sector
  
  

Closing Date

Applications will be accepted until June 22, 2025 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

c. BCGEU, Shop Steward

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Apply now »

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

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