Job Title Shelter Resource Worker

Lookout Housing + Health Society; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading organization in Vancouver is seeking a Shelter Resource Worker to provide essential support to homeless adults. This part-time role involves assisting guests in a 24/7 emergency shelter, ensuring a safe environment, and connecting them with community resources. Ideal candidates will have relevant education and experience, along with strong communication and organizational skills. Join a committed team dedicated to making a difference in the community.

Qualifications

• Minimum Grade 12 education plus two years related experience.
• Must have current Occupational First Aid Level 1 Certificate.

Responsibilities

• Provide support and supervision to homeless adults.
• Complete required records and maintain statistical data.
• Refer guests to community services.

Skills

Communication

Crisis Intervention Skills

Organizational Skills

Ability to Work Independently

Ability to Manage Stress

Education

Related Certificate

Grade 12 Education

Tools

Occupational First Aid Level 1 Certificate

Job description

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Shelter Resource Worker

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Date: May 13, 2025

Location: Vancouver, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Part Time Temporary until incumbent returns

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Yukon Housing Centre, Vancouver

7 minute walk from Olympic Village Station

Days and Hours of work

Friday through Monday

Shift times will be 07:30 - 15:30 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Night premium will be given to staff that work 50% or more of their shift between 0:00-08:00 Hours

Salary

$27.92 - 29.60 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout’s external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factors
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Informed Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until May 20, 2025 at 5:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

c. BCGEU, Shop Steward

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Apply now »

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Non-profit Organization Management

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