Job Title Program Support Worker

Lookout Housing + Health Society; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization in social services is seeking a dedicated Program Support Worker to assist adults with low income in Surrey, BC. This full-time, temporary role involves providing various support services, managing client needs, and ensuring the delivery of essential resources. The successful applicant will have a diploma in community social services and the ability to work effectively in a challenging environment, with a focus on inclusivity and support.

Qualifications

• Minimum Grade 12 education plus two years of recent related experience.
• Current Occupational First Aid Level 1 Certificate required.
• Class 5 driver's License and Criminal Record Clearance for Vulnerable Sector needed.

Responsibilities

• Participate in tenant intakes and provide support services.
• Develop service plans and administer finances and medication.
• Assist clients with activities of daily living.

Skills

Crisis Intervention Skills

Communication

Organizational Skills

Ability to manage stress

Education

Diploma in Community Social Services

Grade 12 education

Job description

2 days ago Be among the first 25 applicants

Program Support Worker

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Date: Jun 24, 2025

Location: Surrey, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full-Time, Temporary until incumbent returns

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Grosvenor CLBC, Surrey

Days and Hours of work

Sunday through Thursday

Shift times will be 15:00 – 23:00 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Program Support Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing Resource that meets the mental, developmental and/or physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the Resource of the guests.

Job Duties

• Will participate in tenant intakes, and provide support services and assessments
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
• Complete required paperwork and maintain statistical and evaluative data
• Assist with volunteers and practicum students on site
• Some external work is likely to occur; use of an automobile may, at times, be useful
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program
  
  

Qualifications & Competence

• Diploma in Community Social Services
• Minimum Grade 12 education plus two (2) years of recent related experience; or an equivalent combination of education, training, and experience
• Familiarity with community resources, particularly addiction, mental health, and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Must have Class 5 driver's License, Drivers Abstract and Business Insurance
• Crisis Intervention Skills Training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Ability to understand and maintain clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Quick learner and self-motivated
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance for the Vulnerable Sector
  
  

Closing Date

Applications will be accepted until July 01, 2025 at 5pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

c. BCGEU, Shop Steward

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Apply now »

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organization Management

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