Job Posting Title Gestionnaire de Cas, Bilingue / Bilingual Caseworker

AmerisourceBergen; Quebec; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking dedicated team members to join their mission of creating healthier futures. This role involves managing projects, providing essential telephone support, and ensuring compliance with case management protocols. The ideal candidate will possess strong customer service skills, be bilingual in French and English, and have a background in business administration or a related field. If you're passionate about making a difference and thrive in a collaborative environment, this position offers a rewarding opportunity to improve lives in the healthcare sector.

Qualifications

• Completion of a two-year associate's degree or equivalent experience.
• At least one year of customer service experience.

Responsibilities

• Manage assigned projects and provide telephone support to patients and healthcare professionals.
• Document activities in the program database and assist in training new caseworkers.

Skills

Customer Service

Problem Solving

Bilingual (French and English)

Communication Skills

Organizational Skills

Education

Associate's Degree in Business Administration

Experience in Medical/Pharmaceutical Field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities:

• The management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support:
• Implementing call-centre programs including providing support via telephone to patients, healthcare professionals, and funding bodies. Current focus areas include funding/access issues (private, public, and special programs), compliance, and case management protocols such as clinical monitoring, data collection, patient follow-up, and adverse event reporting.
• Document each activity in the specific program database.
• Participate in ongoing training and specialized courses as deemed appropriate.
• Provide feedback on protocols, processes, and inter-departmental relationships.
• Communicate clearly with managers, colleagues, and during absences.
• Assist in training new caseworkers through shadowing and call monitoring.
• Report all adverse events to the relevant units.
• Perform other duties as required.

Experience and Educational Requirements:

• Completion of a two-year associate's degree or equivalent experience in business administration, accounting, sales, marketing, or computer sciences.
• At least one year of customer service experience.
• Bilingual in French and English is an asset.
• Ability to multitask and strong problem-solving skills.
• Experience in the medical/pharmaceutical field is an asset.
• Proficiency in Word, Excel, and Outlook.

Minimum Skills, Knowledge, and Ability Requirements:

• Knowledge of the pharmaceutical distribution industry.
• Familiarity with automated warehouse systems.
• Strong business, financial, analytical, and mathematical skills.
• Effective communication skills, both oral and written.
• Interpersonal and leadership skills.
• Organizational skills with attention to detail.
• Ability to meet deadlines and resolve issues efficiently.
• Presentation skills and proficiency in Microsoft Office programs.

The successful candidate may have daily interactions with English-speaking customers, patients, or team members from cross-functional teams.