Job: Level 1 Support Technician

Z953; Montreal; Hybrid; CAD 40,000 - 70,000; Full time

Job description

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Are you ready to watch your career take off by joining a fast-growing company with a team of tech-savvy music lovers and a stimulating and fun work environment?

We are currently looking for a Level 1 Support Technician to join our support team. This position reports to the Broadcast Support Manager .

If you are a self-starter who enjoys teamwork and problem-solving, then we need you!

Responsibilities

• Handle incident or request tickets and provide a high level of assistance to our clients’ technical teams
• Provide Level 1 technical support, follow up, and ensure the proper resolution of technical incidents
• Work closely with software developers, project/product managers, and other technical teams
• Use various monitoring and reporting tools such as Tableau to identify and resolve issues
• Create and maintain detailed documentation (Jira, Confluence)

Minimum Requirements

• Technical certification or an AEC diploma in computer science (or equivalent work experience)
• 2+ years of relevant experience in an equivalent position
• Basic knowledge of Linux (CentOS)
• Experience with a ticketing system such as JIRA
• Excellent written and verbal communication skills in English and French
• Strong technical troubleshooting skills

Nice-to-haves

• Written and verbal communication in Spanish
• Basic knowledge of audio and video encoding tools such as ffmpeg
• Understanding of the technical aspects of audio and video profiles

The team you’ll be joining

• A few technicians, developers, and project managers
• Mixed work style (collaborative and independent)
• Flexibility to work from home for a maximum of 2 days per week, depending on needs
• Dynamic team that enjoys using GIFs in written communications

Life at Stingray

• A cool office in Montreal
• Stingray café with breakfasts and snacks offered every day
• Shares purchase plan (with a contribution from Stingray)
• Access to virtual healthcare
• Free fitness classes offered weekly
• Access to private consultations on nutrition and wellness
• Free language classes
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

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