Job ID #HPL08: Infrastructure Administrator

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #HPL08: Infrastructure Administrator (2 vacancies)
• Union: Library
• Close date: Interested applicants please submit your application by emailing your resume to recruit@hpl.ca by 4:00 p.m. on April 24, 2025. Resumes will not be accepted through the portal.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
• Location: Digital Technology, Central Library - travel to conduct library business will be required
• Schedule: 35 hours per week, up to two nights per week; includes Saturday and Sunday rotation.

JOB SUMMARY:

Reports to the Manager, Digital Technology Infrastructure; Responsible for the development, administration, and support of services within the following portfolios: Systems Administration, network and domain administration, client computer configuration, Wireless infrastructure administration, application configuration and implementation, back-up, and disaster recovery; Participates in general departmental activities including IT service desk support.

JOB DUTIES:

1. Manage, maintain, and upgrade servers, networks, domains, and databases to ensure optimal performance and security.
2. Serves as lead for assigned applications, projects and technologies.
3. Administer and optimize SaaS firewalls and network services to ensure secure and efficient operations.
4. Enhance the organization’s cybersecurity posture by implementing and enforcing security policies, conducting regular audits, and responding to threats.
5. Administer Microsoft 365 environment, and security policies.
6. Manage anti-virus systems, backups, and disaster recovery processes.
7. Liaise with vendors for repairs, updates, and support.
8. Evaluate and recommend new technologies, equipment, and processes to meet business needs.
9. Collaborates on the planning, scheduling and purchasing of applications and technology.
10. Analyzes service incidents and problems, identifies risks, provides recommendations, and implements solutions in relation to assessed business needs.
11. Provide technical support, training, and documentation for staff and the public.
12. Plans, organizes, schedules and coordinates teamwork.
13. Performs other duties as assigned.

EDUCATIONAL REQUIREMENTS:

1. A Bachelor’s Degree in Computer Science or Information Technology or equivalent combination of education and experience.
2. Preferred certifications: ITIL, Microsoft Azure, VMware, Citrix, or other networking certifications.

EXPERIENCE:

1. Configure and manage IT infrastructure, including physical servers, virtual machines, storage systems (SAN), operating systems, backups, and security tools.
2. Minimum of two (2) years hands-on experience with:
1. Citrix Virtual Desktops (VDIs) and virtualized applications.
2. WLAN controllers and wireless access points.
3. Windows Server, VMware ESXi, VMware vCenter.
4. Microsoft 365 (implementation, management, and troubleshooting for Entra ID, Teams, Outlook, OneDrive, etc.).
5. Cyber security hardening policies in Microsoft 365.
6. Firewall configuration, management, and monitoring.
7. SAN firmware upgrades, storage management, and maintenance.
8. Software deployment and inventory management using SCCM.
9. Veeam backup software and daily backup management.
10. Networking equipment like firewalls, routers, and switches.
3. Experience with application administration and support (preferably in a library environment).
4. Strong understanding of ITIL practices.
5. Valid Ontario driver’s license with a driver’s abstract satisfactory to the Employer.

SKILLS AND COMPETENCIES:

1. Communication: Strong written, verbal, and listening skills.
2. Customer Service: Commitment to excellent service and understanding diverse needs.
3. Judgment: Problem-solving, anticipating consequences, and proposing solutions.
4. Continuous Learning: Staying updated with policies, technologies, and best practices.
5. Technical Knowledge: Proficiency in:
1. Windows Server, Active Directory, and DNS.
2. Networking protocols (Ethernet, LAN, WAN, VoIP, TCP/IP, etc.).
3. VMware, Citrix, and server virtualization.
6. Leadership: Team leadership, adaptability, and a positive attitude in a changing environment.
7. Project Management: Effective resource management and project implementation.
8. Results Orientation: Strong prioritization, goal-setting, and teamwork skills.

Physical Requirements:
Physical ability and stamina to operate relevant equipment, to retrieve materials and to perform tasks involving the lifting and movement of library materials and equipment.

Legislative Requirements:
Works in accordance with all applicable Occupational Health and Safety, Employment Standards, Human Rights, Labour Relations and Pay Equity legislation and all other relevant legislation.

Organizational Requirements:
Adheres to policy and legislation identified in the Hamilton Public Library Policy and Procedures Manuals.

HPL employees and users of HPL cloud-based applications are required to use Multi-Factor Authentication (MFA) as an essential measure to enhance the protection of HPL’s technology assets. MFA augments technological security by requiring two steps for full authentication. Employees who do not have a Library-provided cellphone are expected to use their personal cellphone or internet connected device to satisfy the MFA requirement consistent with HPL policies and procedures.

Please be aware the selection process may involve any of interviews, test, and presentations or any combination thereof.

The Hamilton Public Library is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.