Job ID #31275: Clinical Clerk - Sexual Health

Hamilton Insurance Group, Ltd.; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A municipal health organization in Hamilton is seeking a Clinical Clerk - Sexual Health. The role involves managing clerical duties, client records, and ensuring smooth clinic operations. Ideal candidates have experience in a clinic setting and strong customer service skills. This is an opportunity to contribute to community health in a supportive environment.

Qualifications

• Previous experience in a clinic/medical setting related to duties listed above.
• Proficient in computer and keyboarding skills with an emphasis on accuracy.
• Ability to work independently and demonstrate initiative.

Responsibilities

• Perform clerical duties to maintain operations of Sexual Health Clinics.
• Accurate client data entry in OSCAR, the clinic’s electronic medical record.
• Professionally respond to clients' inquiries, requests, and complaints.

Skills

Customer service skills

Interpersonal skills

Problem-solving skills

Organization skills

Education

Experience in a clinic/medical setting

Tools

OSCAR (electronic medical record)

Microsoft Office (Outlook, Word)

Job description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31275: Clinical Clerk - Sexual Health
• Union: CUPE 5167
• Job Description ID #: 787
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on August 6, 2025.
• Internal applicants should apply with your work e-mail address. External applicantsare considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  
  

SUMMARY OF DUTIES

Reporting to the Supervisor, Clinics performs a variety of clerical duties to maintain efficient operations of the Sexual Health Clinics including resolving facility issues, working with vendors to maintain clinic inventory and scheduling of clinicians and residents. The Clinical Clerk – Sexual Health also works in a busy, highly sensitive and confidential clinic setting with physicians and public health nurses who provide services including testing and treatment of sexually transmitted infections and low cost contraceptives. The Clinical Clerk – Sexual Health is accountable for accurate client data entry in OSCAR, the clinic’s electronic medical record.

GENERAL DUTIES

Ability to work at any clinic site and at day and evening clinics.

Maintains client records in accordance with City and Divisional policies and procedures (accurately inputting data, filing, organization, purging, auditing, and any other identified activities necessary for the maintenance of the system).

Processes lab reports, uploads into client electronic medical record (OSCAR).

Process correspondences of a confidential nature e.g. letters/faxes/referrals to clients/physicians.

Professionally respond to client’s inquiries, requests and complaints.

Provide guidance and support to clinic staff related to clinic policies and procedures.

Receives debit machine and cash payments for medications, records and issues receipts, balances cash and bank deposits. Follows the City of Hamilton policy and procedure for cash handling.

Maintains an adequate inventory of supplies, including contraceptives and antibiotic treatments, and coordinates delivery of supplies with vendors to ensure no disruption in service.

Effectively works on a multidisciplinary team of physicians and public health nurses.

Prepares clinic schedule for clinicians and residents. Records physician hours for billing purposes.

Reviews OHIP billings after each clinic. Identifies billing code errors and notifies Supervisor.

Collaborates with appropriate PHS staff to improve work processes and practices e.g. revise electronic medical record data base when needed.

Able to run reports from electronic medical records as requested.

Completes requests for clinic facility maintenance problems and communicates facility issues to all PHS clinic staff who work at the location e.g. dental, breastfeeding and vaccine program staff.

Performs other duties as assigned which are directly related to the responsibilities of this position.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to occupational Health and Safety.

QUALIFICATIONS

1. Previous experience in a clinic/medical setting related to duties listed above normally acquired through a combination of relevant work experience and education.
2. Highly developed customer service and interpersonal skills. Proven ability to work with clients, peers, and superiors while maintaining confidentiality, and professional accountability.
3. Previous experience with an electronic medical record and/or OSCAR (Open Source Clinical Application and Resource) would be an asset.
4. Must be proficient in computer and keyboarding skills with an emphasis on accuracy including proficiency in Microsoft Office (Outlook, Word).
5. Must possess initiative, problem solving skills, accountability and the ability to work independently.
6. General knowledge of Provincial Acts & Regulations such as Personal Health Information Protection Act, 2004 (PHIPA), Freedom of Information and Protection of Privacy Act (FIPPA); Municipal Freedom of Information and Protection Act (MFIPPA).
7. Excellent time management and organizational skills. Work planning and priority setting within defined timelines.

NOTE: The successful candidate will be required to provide immunization records, which may include TB testing prior to the start of employment to meet the requirements of the Staff Immunization and Surveillance Policy and Procedure.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy.Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.