Job ID #31242: Sr. Project Manager, Business & Support Services (PHS)

Hamilton Insurance Group, Ltd.; Hamilton; On-site; CAD 80,000 - 110,000; Full time

Job summary

A municipal public health service provider in Hamilton seeks a Senior Project Manager to lead strategic projects aimed at improving business processes and services. The successful candidate will demonstrate strong leadership, communication, and project management skills, along with a solid background in business planning and change management. This position offers the opportunity to make a significant impact in public health initiatives.

Qualifications

• Demonstrated ability to lead and motivate teams.
• Experience in a unionized environment is beneficial.
• Proven ability to effectively facilitate discussions and meetings.

Responsibilities

• Manage and coordinate strategic projects for Public Health Services.
• Lead business planning, monitoring, and reporting processes.
• Develop change management strategies to support implementation.

Skills

Project management

Business planning

Change management

Communication skills

Problem-solving skills

Education

Baccalaureate degree in business or public administration

Postgraduate degree would be an asset

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Project management software

Job description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31242: Sr. Project Manager, Business & Support Services (PHS)
• Union: Non Union
• Job Description ID #: A10310
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on July 30, 2025.
• Duration: This vacancy is for a period of up to 12 months.
• Internal applicants should apply with your work e-mail address. External applicantsare considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  
  

SUMMARY OF DUTIES

Reporting to the Manager, Planning & Competency Development, the Senior Project Manager identifies, leads, manages and co-ordinates a broad range of strategic projects that will result in business improvement for the Public Health Services (PHS). Provides staff leadership on multi-disciplinary project teams aimed at improving effectiveness, efficiency and impact programs and services. Works collaboratively with the Public Health Leadership Team (PHLT) in recommending and preparing the annual service plan and budget and setting priorities. Provides professional expertise and advice with respect to process management, performance measurement, quality assurance and business improvement. Manages, facilitates and coordinates implementation, reporting and maintenance of organizational compliance and accountability, in relation to Corporate processes and Ministry of Health mandate.

The Senior Project Manager will have a demonstrated record of strong leadership and guidance, political acuity, and strategic and technical competence including experience in business & budget planning. This role requires strong communication, facilitation and change management skills as well as a continuous improvement mindset and commitment to achieving results. A high level of personal integrity and motivation coupled with the ability to adapt in a dynamic environment are crucial to success in this role.

GENERAL DUTIES

Provides leadership and takes an advisory role related to strategic projects and program reviews, business case development, priority setting and departmental business planning.

Leads PHS business planning, monitoring, and reporting processes. Coordinates the preparation and updating of the PHS’ business plan. Liaises with other City Departments through the strategic planning process. Ensures current business plans are in alignment with corporate strategic plans and Ministry reporting requirements.

Advises and makes actionable recommendations to the Medical Officer of Health and PHLT on priorities.

Leads and supports change management initiatives across PHS. Develops change management and communication strategies to support successful implementation of plans and processes.

Prepares oral and written presentations to senior management, Board of Health and community, and reports regularly on the status of projects, achievement of milestones, resource status, change and risk management. Prepares recommendations and outlines preferred course of action.

Supports the budget planning process through annual development of budget planning strategies and presentation development. Recommends strategies to Medical Officer of Health and to carry out budget planning including strategies to mitigate budget shortfalls.

Supports workforce development through understanding of business and budget planning, including staffing complement. Recommends strategies to align PHS staffing complement with strategic direction. Works collaboratively with the PHS Competency Development Specialist in building workforce capacity.

Develops and implements performance measurement objectives to ensure PHS priorities meet business plan objectives and legislative requirements.

Leads continuous quality improvement initiatives within PHS including operational process reviews. Makes recommendations and/or implements changes to improve internal business operations.

Leads the development of service level agreements with City departments.

Represents PHS on relevant committees, agencies and/or community boards, and in joint initiatives with other governmental, non-governmental and private sector organizations.

Acts as a liaison with the appropriate Ministry with respect to accountability indicator reporting and monitoring. Coordinates and leads PHS initiatives and response to accountability indicator reporting.

Oversees contractual obligations as part of the Business and Support Service portfolio, including new internal and external contracts. Maintains inventory of PHS contracts and agreements.

Monitors departmental operating plans, policy, procedure and protocols required to ensure timely, effective, and efficient delivery of service.

Ensures compliance with all applicable legislation, policies, contracts, agreements, regulations and guidelines as applicable.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton Corporate, Departmental and Divisional policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the responsibilities of the position.

QUALIFICATIONS

1. Baccalaureate degree in business, public administration or related discipline pertinent to job functions combined with relevant business or government experience. Postgraduate degree in business or public administration would be considered an asset.
2. Expertise and demonstrated skill in business planning, analysis and reporting, business case development, project management, data analysis and financial management. Experience in organizational management and/or operational management would be considered an asset.
3. Previous experience in leading continuous improvement and business change initiatives in a unionized environment.
4. Demonstrated ability to be flexible, quickly adjust to changing requirements and work with competing priorities. Excellent organizational, time management and multi-tasking skills.
5. Proven ability to effectively facilitate focus groups, discussions and meetings to achieve goals and objectives.
6. Highly developed conflict resolution and problem-solving skills.
7. Demonstrated ability to lead, motivate, coach and coordinate related activities of staff and client groups.
8. Excellent verbal communication and relationship-building skills to interact effectively with staff, political representatives and community groups.
9. Excellent written communication and presentation skills.
10. Previous project management experience in the public sector, including demonstrated ability to apply project management principal, theories and methodology.
11. Strong working knowledge of process, performance measures and methodologies.
12. Demonstrated ability to develop and implement new and innovative business initiatives and partnerships including with other levels of government.
13. Thorough knowledge of legislation, by-laws, and regulations governing municipal infrastructure.
14. Strong knowledge of procurement practices and effective vendor management.
15. Working knowledge of Word, Excel and PowerPoint, project management software.
16. Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position.

NOTE: The successful candidate will be required to provide immunization records, which may include TB testing prior to the start of employment to meet the requirements of the Staff Immunization and Surveillance Policy and Procedure.

COMPETENCIES

1. Excellent organizational and time management skills. Demonstrated ability to organize work, set priorities and meet deadlines, in accordance with organizational objectives. Adaptable to change, adjusting own behaviours to work efficiently and effectively in light of new information, changing situations and/or different environments.
2. Experience working within a municipal governance model, delegation of authority, accountability systems and corporate policies and practices. Promotes organizational ethics and values.
3. Excellent verbal and written communication and active listening skills. Effectively communicate with all levels of staff, management, public/private sectors, and the public, fostering two-way communication and respecting other perspectives. Adapts content, style, tone, timing and medium of communication to suit the target audience’s language, cultural background, and level of understanding.
4. Demonstrated ability to research, analyze and interpret statistical, financial and business practices information.
5. Orientation towards public service. Excellent inter-personal, problem solving and negotiation skills. Able to build positive relationships and partnerships and work collaboratively to achieve shared goals and positive results.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy.Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.