Job ID #30969: Supervisor Maintenance Services

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #30969: Supervisor Maintenance Services
• Union: CUPE 1041
• Job Description ID #: 1092
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on April 16, 2025
• Duration: Permanent Full-Time
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES
Reporting to the Manager, Parking Operations, the Supervisor of Maintenance Services is responsible for the delivery of efficient and effective operations & maintenance for all parking facilities belonging to the Hamilton Municipal Parking System. The position oversees the direct supervision of maintenance staff in the performance of their duties and ensures a healthy and safe environment for all patrons and client departments. The Supervisor of Maintenance Services ensures all parking facilities meet current standards regarding operation, appearance, signage, safety etc.; and monitors and purchases supplies/equipment.

GENERAL DUTIES
Coordinates and supervises staff, contractors and vendors in the daily operations through planning, scheduling and organizing of work activities related to the operation and maintenance of municipal parking facilities. Administers and oversees the delivery of parking maintenance operations and programs including cleaning, inspecting, painting, signage, pavement markings, preventative and demand maintenance services and health and safety through effective and efficient facility management and maintenance practices. Maintains a preventative maintenance program by implementing and monitoring procedures, schedules and reports for the various facilities and equipment. Responsible for the Convention Centre Parking Garage, HMPS administrative offices located at 80 Main Street West, and all other facilities and surface parking lots owned or operated by Hamilton Municipal Parking Systems to ensure standards related to parking facility management and performance are adhered to. Delegates duties to staff to ensure daily operations are synchronized with departmental and corporate goals and work plans. Coordinates and oversees technical staff and contractors for specialized or technical skills assistance related to various building components, equipment and systems under the authority of Hamilton Municipal Parking Systems. Recommends and develops new work procedures and technological change to improve work efficiencies. Recommends repair and replacement of and equipment, and ensure supplies and parts are readily available. Researches, recommends and implements new procedures and technological strategies for improving business processes and practices and improve efficiencies with a focus on customer service excellence (i.e. benchmarking, best practices, health & safety, training, etc.). Sets above average standards and leads by example. Ensures supplies are readily available by placing orders for all operations. Recommends repair and replacement of parts, supplies, and equipment. Ensures consistent performance for staff and contractors, including motivation, supervision, interviewing, hiring, disciplining, guidance, attendance management and confidential personal matters. Maintains section absenteeism records and ensures all payroll and invoices are processed in accordance with existing policies, procedures and collective agreements. Coordinates requirements for maintenance and repair of municipal parking facilities, procurement of goods and services, contracts, reports, and agreements related to various building components, equipment and systems under the authority of Hamilton Municipal Parking Systems. Prepares specifications for tendering of goods and services related to maintenance of parking facilities and operations. Assists in the preparation of and monitors operating and capital budgets for the assigned responsibilities to improve efficiencies and provision of services, and ensures operations and maintenance activities are within approved budget. Authorizes payment for outside trades, contractors and businesses carrying out work under the Department’s direction. Routinely conducts inspections of parking facilities and addresses any deficiencies within the approved budget within a timely manner. Provides written recommendations prior to purchase by the Corporation. Interprets and ensures compliance with occupational health and safety, WHIMS, TSSA, ESA, AODA, and all applicable provincial/federal Acts and standards, corporate policies and procedures and Collective Agreements. Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position. Represents respective areas in Labour Relations issues including participation in Labour/Management meetings, assisting in negotiations for Collective Agreement, negotiate grievance settlements, recruit, interview and hire staff. Investigates accidents, claims, unsafe conditions and complaints that involve City employees, personal injury, accidents and public/private property damage. Attends examinations for discovery. Prepares and presents reports to the Manager related to operation and maintenance of Hamilton Municipal Parking System assets and facilities. Documents the activities of the work through completion of reports, time cards, absentee forms, vacation scheduling, work schedules, and is responsible for performance management of staff through Performance Accountability and Development tool. Provides input to Manager, Senior Project Manager and Project Manager(s) in areas such as design, construction, energy management, security management, contract management, preventative maintenance and environmental standards with respect to improving operations efficiencies. Ensures all operations and maintenance staff are trained on the proper and safe use of equipment, materials and/or procedures required to perform the assigned duties, adhere to mandated health & safety legislation and corporate and departmental policies and procedures, and participate in employee health & safety, corporate and departmental training programs. Performs other duties as assigned, which are directly related to the responsibilities of the position.

QUALIFICATIONS

1. Experience in the facility management industry with a recognized Facility Management Professional (FMP) designation or a combination of education and/or a combination of education and work-related experience.
2. Extensive knowledge of technical operations related to building maintenance and operations.
3. Demonstrated relevant supervisory, leadership, and organizational skills.
4. Knowledge of parking industry practices, including building security and predictive/preventative/demand maintenance, construction technology including mechanical/electrical systems, roof/wall/fenestration systems, structural systems and maintenance management.
5. Experience in supervising operations in an outdoor environment.
6. Ability to co-ordinate with internal staff and contractors to ensure preventative/demand maintenance and emergency maintenance services are completed in a timely manner.
7. Excellent interpersonal and communication skills and the ability to deal diplomatically with all levels of management, staff, elected officials and the public.
8. Must be a results-oriented individual with a commitment to customer service excellence and team building.
9. Ability to work independently or in a team environment as well as demonstrate initiative, tact, judgement and responsibility in a fast-paced environment with multiple, changing priorities.
10. Excellent organizational and time management skills, with demonstrated accuracy, and prioritize multiple tasks, assignments in order to meet deadlines.
11. Knowledge of general accounting principles, including ability to monitor accounts, purchase orders, prepare and process invoices.
12. Working knowledge of computers including Windows, Word, Excel, email and other computer maintenance management systems.
13. Demonstrated problem solving skills and the ability to operate under tight timelines and within budget.
14. Proven knowledge of building security and predictive/preventative/demand maintenance, construction technology including mechanical/electrical systems, roof/wall/fenestration systems, structural systems and an orientation to maintenance management.
15. Knowledge of the relevant portions of the National Building Code, the Provincial Building Code, the Area Municipal Codes & practices, the Ontario Fire Marshall’s Regulations, the Insurance Advisory Council Regulations, CSA Standards, Forms of Agreement, the Canadian Standard Form of Construction Document:
16. Occupational Health and Safety Act and regulations including WHMIS Legislation
17. Employment Standards Act and Ontario Human Rights Code
18. Municipal By-laws
19. Accessibility standards under the Ontario Building Code, the Accessibility for Ontarians with Disabilities Act and other relevant legislation.
20. Supervisory experience in a unionized environment would be an asset.
21. Excellent organizational skills and time management skills, including the ability to co-ordinate staff and Contractors.
22. Successful completion of a Leadership Program and understanding/knowledge of Continuous Improvement would be an asset.
23. This position requires ability to work on-call and after hours.

SALARY: Grade 4
HOURS: 35 per week
THIS POSITION REQUIRES A VALID CLASS "G" DRIVER'S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE. MUST POSSESS A CLEAR DRIVING ABSTRACT.

Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.