Job Description - Customer Service Specialist (F0H)

Kitchen Hub; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading virtual food hall in Canada is seeking a Customer Service Specialist to create exceptional experiences for customers and delivery drivers. The role involves engaging with customers, resolving order issues, and ensuring a smooth operation in a dynamic environment. Candidates should have a passion for customer service and be available for flexible working hours including evenings and weekends.

Qualifications

• 1-2 years of Customer Service experience with a genuine passion for creating the best experiences.
• Must be available to work flexible hours.
• Health and Safety, and/or Food Handler Certification considered an asset.

Responsibilities

• Contribute to creating an unbelievable experience for all customers.
• Resolve order issues efficiently.
• Assist customers with placing orders.

Skills

Customer Service experience

Outgoing and friendly demeanor

Strong communication skills in spoken English

Problem-solving ability

Job description

Job Description - Customer Service Specialist (F0H)

Kitchen Hub creates unbelievable takeout experiences. As Canada’s first virtual food hall, Kitchen Hub is revolutionizing the takeout and delivery industry by bringing Canada’s best restaurant brands together. Customers can order from the city’s best restaurants, in one takeout or delivery order. Kitchen Hub also provides a quality of service unrivaled in the takeout business and befitting the quality of food prepared by our partner restaurants.

Kitchen Hub is a team of professionals bringing together the worlds of hospitality, technology, and real estate. With three locations in the GTA, we are growing quickly and looking for talented individuals who are eager to work with great people and bring care and quality back to the takeout experience.

Position Summary

Are you ready to bring an optimistic and proactive approach to a dynamic work environment? Join the Kitchen Hub team, where creating organic experiences, having an entrepreneurial mindset, and prioritizing professionalism are not just values, but the foundation of delivering unbelievable customer service. In the midst of hectic moments, your calm demeanor and organized work habits will shine, ensuring an unforgettable experience for all stakeholders, including customers, delivery drivers, restaurant partners, team members and vendors.

We’re looking for individuals who take initiative and have a “make it happen” mindset to work. As a member of our team, you’ll be at the forefront of creating seamless and enjoyable experiences for Kitchen Hub customers. This role will require work in both indoor and outdoor environments.

Role and Responsibilities

• Be part of an engaged, energetic and fun operations team in our store.
• Positively contribute to creating an unbelievable experience for all customers and delivery drivers.
• Work with restaurant partners to efficiently run food from their space to our front-of-house.
• Ensure complete orders are expedited to the correct customer or driver.
• Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
• Resolve order issues efficiently and turn every interaction to a positive experience.
• Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.
• Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.
• Communicate effectively with restaurant partners to help ensure operational standards are met.
• Problem solve to find solutions to technical issues that arise and impact the customer experience.
• Consistently follow operational procedures and look for new ways to improve efficiencies.
• As required, assist with receiving deliveries.
• Parking enforcement.
• Other duties as requested by management.

Qualifications

• 1-2 years of Customer Service experience with a genuine passion for creating the best experiences.
• Is outgoing and friendly , excited to engage/interact with customers.
• Is punctual, reliable and can be counted on for consistent attendance.
• Is available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)
• Has a positive, proactive and solution focused mindset.
• Able to Multitask.
• Shows great attention to detail and is organized and tidy.
• Must have the ability to lift up to 20lbs and exert well-paced mobility throughout a shift.
• Strong communication skills in spoken English.
• Health and Safety, and/or Food Handler Certification considered an asset.

Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.