Jo Malone London Yorkdale Freestanding Store PT Key Holder

The Estée Lauder Companies; Toronto; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Wellness and family support programs

Life and disability insurance

Retirement savings plans

Paid holidays and vacation time

Incentive compensation programs

Commission/Bonus plan onboarding

Job summary

Estée Lauder Companies is seeking a dynamic Key Holder to support store leadership and drive top-tier customer service in a fast-paced cosmetics environment. You will coach the sales team, handle opening/closing duties on a rota, and ensure accurate cash reconciliation at day end.

Ideal candidates bring prior retail experience, supervisory skills, and the ability to work flexible hours including nights and weekends.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience with cash reconciliation and opening/closing the store is desirable.
• Previous supervisory experience coaching others to achieve sales and customer service targets.
• Ability to work retail hours including days, nights, weekends and events; experience with POS software.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure smooth running of the store.
• Lead by example with coaching and mentoring to the sales team.
• Provide inspirational, authentic customer service to meet sales and service targets.
• Carry out start and end of day cash reconciliation and rota-based opening/closing.
• Take a proactive role in long-term customer experience and store performance.

Skills

Customer service

Retail experience

Cash handling

Supervisory skills

Tools

POS software

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets. You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis. If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Pay Range

Anticipated Base Salary Range $19.40 to $24.30 (Depending on qualifications, skills, experience and/or budget), based on a 40 hour work week (range to be scaled accordingly).

• health insurance coverage (medical, dental, and vision insurance)
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• education-related programs
• paid holidays and vacation time
• in addition, the company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s))
• You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.

Equal Opportunity Employer

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Accommodations for job applicants with disabilities are available on request.

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