Jira Service Management Intake & Automation Developer

PeoplePilot; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

PeoplePilot in Toronto, ON, is seeking a Jira Service Management Intake & Automation Developer to design, build, and automate Jira workflows, intake forms, approvals, SLAs, queues, and integrations. You will use Java/Spring Boot, Python, REST APIs, SQL, and AI-driven automation to deliver scalable production solutions.

The role requires hands-on JSM experience and strong development skills, with on-site work in Toronto and collaboration across engineering, QA, product, operations, and business

Qualifications

• 3+ years with Jira/JSM administration, development, or automation.
• Hands-on with JSM forms, request types, workflows, dashboards, and SLAs.
• Experience with Java/Spring Boot and/or Python in production
• Familiarity with Jira REST APIs, webhooks, JSON, HTTP, OAuth 2.0, API tokens.

Responsibilities

• Design and scale Jira Service Management portals, forms, workflows, queues, and SLAs.
• Build automation for classification, routing, and escalations.
• Develop production-grade services and integrations using Java/Spring Boot and Python.
• Create REST APIs, webhooks, and event-driven integrations.
• Apply AI for data extraction, routing, and intelligence in workflows.
• Integrate Jira with Confluence, Slack, Teams, GitHub and Azure DevOps.

Skills

Jira/JSM development

Java/Spring Boot

Python

REST APIs

AI/intelligent automation

OAuth 2.0 / API tokens

Agile / DevOps

Security & scalability

Tools

Confluence

Slack

GitHub

Azure DevOps

Job description

We are looking for a Jira Service Management Intake & Automation Developer to design, develop, and automate Jira Service Management workflows, intake forms, approvals, SLAs, queues, and enterprise integrations. The role will use Java/Spring Boot, Python, REST APIs, SQL, and AI/intelligent automation to build scalable and secure production solutions.

Location: Toronto, ON - Onsite

Employment: Full-time

Key Responsibilities

• Design and scale Jira Service Management portals, forms, request types, workflows, queues, SLAs, approvals, and dashboards.
• Build automation for classification, prioritization, routing, assignment, notifications, and escalations.
• Develop production-grade services and integrations using Java/Spring Boot and Python.
• Build and maintain REST APIs, webhooks, JSON, HTTP, and event-driven integrations.
• Apply AI/intelligent automation for classification, data extraction, duplicate detection, and routing.
• Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, and identity platforms.
• Develop monitoring, testing, security, access-control, deployment, and rollback practices.
• Troubleshoot production issues using logs, metrics, audit records, and tracing.
• Collaborate with engineering, QA, product, operations, and business teams.
• Document technical designs, workflows, integrations, security controls, and operational procedures.

Key Requirements

• 3+ years of Jira/Jira Service Management administration, development, or automation experience.
• Hands-on experience with JSM forms, request types, workflows, custom fields, queues, SLAs, permissions, approvals, and dashboards.
• Professional experience with Java/Spring Boot and/or Python.
• Experience with Jira REST APIs, webhooks, JSON, HTTP, OAuth 2.0, API tokens, and service accounts.
• Experience with AI, generative AI, NLP, or intelligent automation in business workflows.
• Strong understanding of secure, scalable, observable, testable, and maintainable systems.
• Strong troubleshooting, communication, documentation, and stakeholder-management skills.
• Experience in Agile, DevOps, project management, or enterprise operations environments.