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Check Point Software Technologies Ltd.; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading global cybersecurity company is seeking a Tier 3 Support Engineer to take ownership of customer technical issues and collaborate with various teams to resolve escalations. Ideal candidates will have over 3 years of experience in supporting B2B SaaS solutions, excellent communication skills, and a customer-oriented attitude. Join Check Point to thrive in a dynamic environment where your contributions have a direct impact on our clients' satisfaction.

Qualifications

• 3+ years of experience supporting B2B SaaS solutions.
• Experience in troubleshooting network protocols and deployments.
• Excellent communication skills and adaptable in a fast-paced environment.

Responsibilities

• Take ownership of customer technical issues globally.
• Lead escalations and communicate with various teams.
• Maintain and update the Security Service Edge knowledge base.

Skills

Communication

Troubleshooting

Customer Orientation

Multi-tasking

Job description

Tier 3 Support Engineer, Security Access Service Edge

Tier 3 Support Engineer, Security Access Service Edge

Experienced

IT & System Administration | Full Time | Job Id: 23697

Why Join Us?

s the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

As a Tier3 Support Engineer,you will be in charge oftaking full ownership of customer technical issues globally, leading internal escalations, maintaining the knowledge base, providing product feedback, and managing support-related projects.

Key Responsibilities

As the Tier3 Support Engineer, you will be responsible for:

• Working withCheck Pointcustomers, partners, and prospects from all around the world
• Taking full ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication
• Serving as a point of contact on customer escalations and ensuring customer issues are resolved
• Leading internal escalations and communicating with the Customer Success, Sales, and R&D teams
• Designing and maintaining the Security Service Edge knowledge base, keeping it up-to-date with relevant information
• Providing product feedback and insights to internal teams
• Managing internal projects related to support such as training and support readiness for release

Qualifications

• 3+ years of experience in supporting B2B SaaS solutions for international customers – a must
• Experience supporting and troubleshooting network protocols and network deployments – a must
• Excellent communication skills and the ability to work in a fast-paced, team environment – a must
• Experience in a cloud environment - an advantage
• Very customer-oriented and friendly - drive to achieve a satisfied customer, not just a technical resolution
• Self-starter, able to learn new technologies "on the fly"
• Structured and process-oriented
• Ability to multi-task and work independently under pressure

Must be eligible to work in the US without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled

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Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.