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Apptoza Inc. in Toronto, ON, is seeking a Java Backend Engineer with SRE experience and Guidewire exposure.
The role is hybrid, combining on-site collaboration with remote work options, and focuses on building automated tools to reduce toil, incident response, and reliability engineering practices. You will work with cross-functional teams to design resilient systems, implement monitoring and automation, and contribute to capacity planning and incident postmortems.
Automation and Reducing Toil: SREs write code and build tools to automate repetitive manual tasks (known as \"toil\"), aiming to spend roughly 50% of their time on software and engineering projects.
Incident Response and Management: They act as first-line responders for critical emergencies, handle on-call rotations, troubleshoot failures, and restore service.
SLOs, SLAs, and Error Budgets: They define Service Level Objectives (SLOs) and Service Level Agreements (SLAs), managing \"error budgets\" to balance release speed with system stability.
Monitoring and Observability: They set up logging, metrics, and alerting systems (using tools like Prometheus, Grafana, or PagerDuty) to detect problems before they impact users.
Post-Incident Reviews: They conduct root cause analysis (postmortems) to ensure failures do not repeat.
Capacity Planning: They analyze traffic and usage patterns to forecast future infrastructure and hardware needs.
Cross-Team Collaboration: They work alongside software developers to design resilient architectures and make applications more reliable by design.