Jasper Columbia Icefield Retail Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join an exciting opportunity as a Retail Supervisor in a stunning natural setting! This role is perfect for someone with a passion for guest service and leadership. You will create a welcoming environment for both guests and staff, ensuring that every visitor has a memorable experience. With responsibilities that include overseeing retail operations and supervising a dynamic team, you will thrive in a fast-paced, beautiful location surrounded by nature. This seasonal position offers a unique chance to connect with diverse individuals while enjoying perks like discounts and access to attractions. If you are ready for an adventure in a breathtaking environment, this is the job for you!

Benefits

$19.00 per day housing and meals

$250 referral bonus

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to mental health resources

Qualifications

• 2-5 years of leadership and training experience required.
• Must have guest service and cash handling experience.

Responsibilities

• Oversee sales and merchandising of retail items.
• Supervise staff and ensure high standards of service.
• Operate point of sale system accurately.

Skills

Leadership experience

Guest service experience

Cash handling experience

Teamwork

Bilingual (second language)

Self-motivation

Job description

Jasper Columbia Icefield Retail Supervisor

Pursuit Collection Jasper, AB

Pay: $20 an hour

Job Type: Seasonal, Full-time

Location: Jasper, AB

Full job description:

What will be your daily pursuit?: As a Retail Supervisor, you will be creating a successful environment for staff and an enjoyable experience for every guest that comes through our location.

What will your compensation be?: The starting salary for this position is $20.00 per hour.

When does this adventure begin?: This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?:

1. $19.00 per day housing and meals (based on double occupancy)
2. Refer a friend to the team and earn a $250 referral bonus!
3. Join an inclusive, global team and make life-long connections.
4. Enjoy free access to Pursuit attractions and 50% off for friends.
5. Get discounts on hotel stays, dining, and retail.
6. Access subsidized mental health and wellness resources.

What will you do in this job?:

1. Oversee the sales and merchandising of souvenirs, clothing, and activity bookings.
2. Uphold our high standards of service, merchandising, and display.
3. Supervise staff, coordinate staff schedules, and delegate duties as required.
4. Ensure service is friendly, courteous, and professional.
5. Operate the point of sale system with accuracy and efficiency, and responsibly handle cash and credit cards.
6. Keep the sales floor and storage areas clean and organized.
7. Communicate with co-workers and management, forwarding observations and comments in a timely fashion.
8. Monitor security in the retail environment.
9. Apply upselling and cross-selling techniques to maximize the potential of staff incentives.
10. Collect feedback forms from customers, answer the phone, and facilitate efficient inventory management and movement.
11. Uphold the high standard of environmental stewardship expected for all employees.
12. Perform regular staff evaluations and provide feedback.
13. Other duties as assigned.

What skills and experience do you need for this job?:

1. 2-5 years of leadership and training experience.
2. Must get excited at the idea of living and working in a remote (yet very social) environment.
3. Previous guest service and cash handling experience.
4. Guest service-oriented mindset and a passion for delivering memorable experiences.
5. Speaks a second language, an asset.
6. Mature, energetic, dependable, and self-motivated.
7. Enjoy working with a team in a busy, fast-paced environment.
8. Must meet the Organization grooming and appearance standards.
9. To honour our commitment to be “Always Honest,” all employees must consent to a criminal record check.

What will your work environment be like?:

1. Beautiful. You’ll be working in the iconic, unforgettable, and inspiring location.
2. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
3. Independent. You’ll spend your days in and around our amazing properties.
4. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
5. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.