Jasper AB CIBC Client Service Representative

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading Canadian bank in Jasper, AB, is seeking a part-time Client Service Representative to assist clients with day-to-day banking services. This role involves engaging with clients, resolving issues, and introducing digital banking tools. Ideal candidates are client-focused, flexible with hours, and passionate about helping others. This position also offers competitive compensation and banking benefits.

Benefits

Competitive compensation

Banking benefits

Wellbeing support

Qualifications

• Goal-oriented and passionate about people.
• Eager to learn and values-driven.
• Ability to be flexible with work hours.

Responsibilities

• Help clients manage their accounts and products.
• Listen and solve client issues effectively.
• Introduce clients to mobile banking tools.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Overview

CIBC is building a relationship-oriented bank for the modern world. We seek talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, you are empowered to make a meaningful impact and are valued for who you are and what you contribute. For more information, visit CIBC.com.

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, or proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals. You’re flexible to work our banking centre hours, which may include evenings and weekends. You may be asked to work at multiple banking centres within a reasonable travel distance to deliver a great client experience, and on-site presence is required.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and connect them with the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and take accountability for client issues, knowing when to involve others to create better solutions.
• Leveraging technology - Become a technology expert and introduce clients to mobile banking and related tools to manage their banking needs.

Who you are

You put clients first and engage with purpose to find the right solutions. You are goal-oriented, passionate about people, eager to learn, and values-driven. You bring your authentic self to work and uphold trust, teamwork, and accountability.

What CIBC offers

We prioritize your goals and strengths, offering opportunities to unlock your potential. We provide competitive compensation, banking benefits, wellbeing support, and programs such as employee and family assistance and MomentMakers, our recognition program. Our tools and environment are designed to enable you to collaborate and innovate for clients.

What you need to know

CIBC is committed to an inclusive environment. If you need accommodation, please contact [e-mail]. You must be legally eligible to work at the location and, where applicable, have a valid work or study permit. The application process may include assessments and tests (such as French proficiency and MS Office). The end date and location indicate the role details below.

Job details - Location: Jasper, AB
- Employment Type: Regular (Part-time, on-site)

Weekly Hours: 15

Expected End Date: 2025-10-04

Skills: Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services