IT Technician - Support and Maintenance 5 DAYS IN OFFICE

Randstad Canada; Quebec; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player in Industrial Product Manufacturing is seeking an IT Technician for support and maintenance in Quebec City. This role involves managing IT assets, configuring production machines, and assisting users with various technical issues. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to customer service. Join a dynamic team where your contributions will enhance operational efficiency and foster a collaborative work environment. If you are proactive and passionate about technology, this opportunity is perfect for you.

Benefits

Technology equipment provided

Qualifications

• Minimum 3 years of experience in a similar role.
• Experience in a manufacturing environment is an asset.

Responsibilities

• Manage IT assets and assist users with technical issues.
• Configure and debug production machines and printers.
• Collaborate with the programming team to resolve issues.

Skills

Proficiency in French

Proficiency in English

Analytical Skills

Problem-Solving Skills

Customer Service Orientation

Organizational Skills

Education

DEP, AEC, DEC or equivalent diploma

Job description

This leader in Industrial Product Manufacturing located in Quebec City is looking for an IT Technician - Support and Maintenance.

Additional information :

• Contract
• Start date : February 2024
• Hours : 37.5h/week, 5 days in office
• Technology equipment provided

Responsibilities

1. Manage IT assets
2. Configure, network, back-up, and debug production machines
3. Configure, install, and debug printers
4. Configure employee computers (initial setup, administrator access)
5. Assist users directly with various technical issues
6. Manage and track employee computer requests
7. Perform minor repairs on computers (e.g., memory changes)
8. Install software on employee workstations and servers
9. Collaborate with the programming team to resolve issues and develop functionalities
10. Participate in the implementation of 'ABC IT' requests (in-house, global management)
11. Write processes and procedures for configuration and installation of software/machines
12. Research and consult in knowledge databases for information and procedures

Qualifications

1. Possess a DEP, AEC, DEC, or equivalent diploma in the field
2. Minimum 3 years of experience in a similar role
3. Experience in a manufacturing environment is an asset

Skills and Competencies

• Proficiency in French and English (oral and written)
• Strong analytical and problem-solving skills
• Customer service orientation
• High ethical standards
• Initiative and autonomy
• Excellent organizational skills, ability to prioritize, respect guidelines and deadlines

Note: The job description includes extensive information on diversity and inclusion policies, which can be summarized or included as needed.