IT Technician - Penticton BC

Carpathia IT Corporation; Penticton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in IT services is seeking a skilled IT Technician for a hybrid position in Penticton, British Columbia. The successful candidate will provide technical support, troubleshoot various IT related issues, and support IT infrastructure maintenance while enjoying a full benefits package and opportunities for professional development. This role requires a strong technical background and the ability to work both independently and collaboratively.

Benefits

Full benefits package

Health/wellness fund available after 3 months

Professional development opportunities

Qualifications

• Minimum of 2 years of experience in Managed IT Support.
• Proficiency in Windows operating systems required.
• Strong knowledge of Microsoft 365 and network troubleshooting.

Responsibilities

• Provide technical support to end-users via remote tools and onsite visits.
• Troubleshoot and resolve hardware, software, and network issues.
• Document technical procedures and solutions.

Skills

Problem Solving

Communication

Analytical Skills

Interpersonal Skills

Education

Certificate or Degree in Information Technology

Degree in Computer Science

Tools

Microsoft 365

Windows Operating Systems

VMware

Azure

VPN

Autotask

Job description

Job Title: IT Technician

Location: Penticton, British Columbia

Position: Type: Full-Time, Salaried

Benefits: Full benefits package and health/wellness fund available after 3 months

Job Description:

We are seeking a skilled and motivated IT Technician to join our team. This is a hybrid (work from home/in office) position with some onsite requirements. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently.

Responsibilities:

Primary:

• Provide technical support to end-users via remote tools and onsite visits (helpdesk/triage).
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Install, configure, manage and support IT infrastructure, including servers, networks, security and backups.
• Perform regular system updates, backups checks, and test restores.
• Document technical procedures and solutions.

Secondary:

• Assist in the development and implementation of IT policies and procedures.
• Participate in IT projects and initiatives (client facing and internal).
• Monitor and maintain personal IT inventory
• Collaborate with other IT team members to improve system performance and reliability.
• Provide training to clients and staff on IT systems and software as required.

Qualifications:

Education/Experience:

• Education: Certificate or Degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 2 years of experience in Managed IT Support or a similar role.

Technical Skills:

• Proficiency in Windows operating systems.
• Strong knowledge of Microsoft 365, including SharePoint, Intune, and other related services.
• Experience with network administration and troubleshooting (LAN/WAN, VPN, firewalls).
• Knowledge of cloud services (e.g., 365, AWS, Azure, Google Cloud).
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Understanding of cybersecurity principles and best practices.
• Experience with IT service management (PSA and RMM) tools (e.g., Autotask, Datto, or similar).

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong ability to follow instructions and existing processes.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Benefits:

• Competitive salary
• Full benefits
• Professional development opportunities

If you are a dedicated IT professional looking for a dynamic and supportive work environment, we encourage you to apply. Please submit your resume and cover letter to [e-mail].