IT Technician, level I

Altasciences; Laval; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in drug therapy development is looking for an IT Technician, level I, to provide first-level support for IT tools. The role involves troubleshooting, user training, and improving help desk services. Candidates should have an IT-related degree or relevant experience, be bilingual in French and English, and possess strong problem-solving skills. Comprehensive benefits and a commitment to diversity and inclusion are offered.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Leave

Employee Assistance

Telehealth

Qualifications

• Bilingual in French and English.
• Ability to prioritize tasks effectively.
• Basic to intermediate knowledge of relevant software and protocols.

Responsibilities

• Provide first-level support to users for IT tools.
• Log calls and document issues in the Helpdesk system.
• Troubleshoot account, email, and profile issues.

Skills

Customer Service

Problem Solving

Organizational Skills

Technical Skills

Education

Professional or College degree in IT

Tools

Windows 10

Cisco phones

Mobile Devices

Job description

Join to apply for the IT Technician, level I role at Altasciences.

Your New Company!
At Altasciences, we work together to assist in the discovery, development, and manufacturing of new drug therapies, aiming to deliver them faster to those in need. Every role is vital, and your work will significantly impact global health and well-being. We value Employee Development, Customer Focus, Quality and Excellence, Respect, and Integrity, fostering a passionate and collaborative environment. Whether you're a recent graduate or seeking your next career move, discover your future with us.

About The Role
The IT Technician, level I, provides first-level support to users for tools managed by the IT department, including computers, phones, software, and laptops. You will respond to and track requests via an automated Helpdesk System.

What You'll Do Here

• Provide accurate solutions to user problems.
• Develop support methods and communication skills through coaching feedback.
• Assist in resolving issues across company sites to ensure timely knowledge sharing and user satisfaction.
• Respond to questions via phone and email promptly.
• Participate in projects to improve help desk services.
• Log calls, document issues, and solutions in the Helpdesk system.
• Identify recurrent problems and assist users in resolving them.
• Troubleshoot account, email, and profile issues.
• Prepare and load computers with software and OS for new employees.
• Suggest hardware and software upgrades.
• Train users on hardware and software use.

What You'll Need To Succeed

• Professional or College degree in an IT-related field or relevant experience.
• Bilingual in French and English.
• Technical skills with the ability to learn quickly.
• Excellent customer service and organizational skills.
• Strong diagnostic and problem-solving abilities.
• Ability to prioritize tasks effectively.
• Ability to work independently and in a team.
• Basic to intermediate knowledge of Windows 10, Cisco phones, hardware, mobile devices, and relevant software and protocols.

Fluency in English is essential due to communication needs across Canada and with English-speaking clients.

What We Offer

We provide comprehensive benefits, including health/dental/vision, retirement plans, paid leave, employee assistance, and telehealth. Our incentive programs include training, employee referrals, and performance reviews.

Altasciences is committed to diversity and inclusion, offering accommodations during recruitment. Join us to make a meaningful impact with a personal touch.