IT Technician, Infrastructure Operations - Pacific Region

Department of National Defence/Ministère de la défense nationale; Comox; On-site; CAD 45,000 - 65,000; Full time

Job summary

A federal government agency in Canada is looking for candidates with education in computer science or related fields. Responsibilities include providing guidance in Information Management and Information Technology. Ideal applicants should have experience in technical support for Windows Operating Systems and demonstrate key competencies such as integrity, respect, and effective communication skills. This position supports a diverse and inclusive workplace.

Qualifications

• Experience providing IM/IT guidance to end users in a workplace or educational setting.
• Experience installing and providing technical support for Windows Operating Systems.
• Ability to solve problems related to basic IT operations.

Skills

Integrity and respect

Problem-solving

Communication

Working effectively with others

Initiative and action-oriented

Education

Graduation from a two-year program in computer science or relevant field

Tools

Windows 10

Windows 11

Active Directory

GCP

AWS

Azure

Job description

Positions to be filled

Number to be determined

Education Requirements

ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Experience Requirements

• EX1. Experience providing IM/IT guidance to end users in a workplace or educational setting (internships will be considered).
• EX2. Experience installing and providing technical support of Windows Operating Systems (Windows 10 or Windows 11) in a workplace or educational setting (internships will be considered).
• IM/IT refers to Information Management and Information Technology.

Competencies

• CO1. Demonstrating integrity and respect
• CO2. Thinking things through
• CO3. Working effectively with others
• CO4. Showing initiative and being action-oriented
• CO5. Communication
  • Communication refers to writing, expressing ideas (e.g. orally, using non-verbal language such as sign language, or using assistive technology), and active listening, which allow you to understand and be understood by others.

Abilities

AB1. Ability to solve problems related to basic IT operations

Optional Experience (for later assessment)

• AEX1. Experience working or volunteering in a mixed civilian and military environment.
• AEX2. Experience in providing IM/IT technical support in a Helpdesk or Desktop Support role.
• AEX3. Experience administering Active Directory.
• AEX4. Experience in configuring and managing networks within at least one of the following cloud environments: GCP, AWS, or Azure.

Diversity and Inclusion

The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada’s population. To achieve a representative workforce, selection may be based on qualified candidates self‑declaring as belonging to one or more of the designated groups: Indigenous Peoples, members of visible minorities, persons with disabilities, and women.